Sportsbook Supervisor

Foxwoods Resort Casino; Mashantucket (CT); On-site; USD 28,000 - 41,000; Full time

Job summary

Foxwoods Resort Casino in Mashantucket, CT, seeks a supervisor to support the Sportsbook, Racebook and Keno operations under the Sportsbook Shift Manager. Responsibilities include placing bets and approving or denying wagers while ensuring guest service standards.

The role requires the appropriate education or experience as stated: a high school diploma or GED with sportsbook experience, or a Bachelor’s with six months in sportsbook, or two years in cashier or customer service with at least one

Qualifications

• High school diploma or GED with sportsbook experience, or a Bachelor’s with six months in sportsbook.
• Alternatively, two years in cashier or customer service with at least one year of supervisory experience.

Responsibilities

• Assist in operation of Sportsbook, Racebook and Keno area, including placing bets and approving/denying wagers.

Skills

Customer service

Cash handling

Decision making

Conflict resolution

Supervisory experience

Education

High school diploma or GED

Bachelor degree with sportsbook experience

Job description

Under the supervision of the Sportsbook Shift Manager, the incumbent assists the manager in the operation of the Sportsbook, Racebook and Keno area including, but not limited to placing bets and approving and denying wagers. High school diploma or GED and one (1) year of Sportsbook experience or Bachelor degree and six (6) months of Sportsbook experience; or two (2) years of experience in a cashier or customer service role with at least one (1) year of supervisory experience. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts in a fast pace environment. Due to the nature of the business must maintain a flexible work schedule, willing to work nights, weekends and holidays. The employee frequently is required to stand and walk