Sportsbook Supervisor

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Spokane Tribe Resort & Casino is seeking a Sports Book Supervisor to assist the Sports Book Manager in daily operations and profitability. This role emphasizes outstanding service and promoting the Spokane Tribe Casino brand while supervising front-line staff.

Responsibilities include maximizing profitability, implementing action plans with the shift manager, handling guest activity, maintaining betting controls, and coordinating promotional efforts.

Qualifications

• Strong communication and interpersonal skills across all levels.
• Ability to lead, motivate, and work as part of a team.
• Good decision-making and problem-solving under pressure.
• Commitment to guest service excellence and brand standards.
• Familiarity with regulatory requirements (Gambling Commission, Health & Safety, Equality Act).

Responsibilities

• Maximize profitability of the sports book operations.
• Agree and deliver action plans with Sports Book Shift Manager to improve performance.
• Review guest activity and identify non-profitable business while protecting profitability.
• Ensure betting control guidelines are followed and queries resolved promptly.
• Plan and participate in promotional activity with the team.
• Monitor competitor activity and report changes to management.

Skills

Communication skills

Interpersonal skills

Leadership

Teamwork

Decision making

Customer service

Regulatory compliance

Problem solving

Education

High school diploma or GED

Job description

Position Summary

Sports Book Supervisor assists and supports the Sports Book Manager in the day-to-day business activities of a sports book. The position focuses on delivery of Outstanding Service, which generates opportunities for increased handle and profitability, while being an active promoter of the Spokane Tribe Casino Brand.

Position Summary

Sports Book Supervisor assists and supports the Sports Book Manager in the day-to-day business activities of a sports book. The position focuses on delivery of Outstanding Service, which generates opportunities for increased handle and profitability, while being an active promoter of the Spokane Tribe Casino Brand.

General Accountabilities

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Awareness of Management information to maximize profitability of the Sports book.
• Agree and Deliver action plans with Sports Book Shift Manager to improve performance.
• Review guest activity with Sports Book Shift Manager on a regular basis, identifying non-profitable business and guests impacting on profitability and adhering to Spokane Tribe Casino procedures to protect the sports book’s profitability.
• Ensure the Sports book team is aware of guests impacting on profitability and that agreed actions are adhered to.
• Ensure betting control guidelines are adhered to within the sports book.
• Resolve bet queries within agreed levels of authority and in a timely manner.
• Manage all accountable costs, with particular emphasis on use of establishment hours.
• Plan with Sports Book Shift Manager and lead team participation in all promotional activity.
• Actively support sports book development strategy.
• Be aware of local competitor activity and report all changes.

GENERAL CONDITIONS

Must have ability to

• Communicate effectively with all levels of team members and guests.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

Job Qualifications

• High School diploma or GED required.
• 3+ years of experience in sports book or racetrack or other gaming environment.
• 1+ year of experience in a managerial / supervisory role.
• A strong commitment to guest service excellence, genuinely interested in helping guests.
• Excellent communication and interpersonal skills.
• Ability to work as part of a team and to lead and motivate when necessary.
• Well-presented, polite, tactful, and friendly.
• Numerate, lively, and quick-thinking; good level of decision-making skills.
• Handle pressure and resolve complaints/difficult situations in a calm and patient manner.
• Enjoy promoting products and services confidently.
• Gather and act on customer feedback effectively.
• Prioritize quick, effective speed of service.
• High standards, initiative, proactivity, and professionalism.
• Flexible to perform different tasks and follow procedures correctly.
• Full of drive and enthusiasm for your own development.
• Understanding of regulatory requirements; e.g., Gambling Commission, Health & Safety, Equality Act.

Obtain and maintain a valid gaming license