Sportsbook Supervisor

Vthma; Danville (VA); Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

Caesars Entertainment is seeking a sportsbook operations supervisor to oversee day-to-day sportsbook activities and guest service at our Virginia location. You will supervise ticket writers, resolve guest issues, and ensure compliance with gaming laws and AML protocols.

Ideal candidates have 2+ years in sportsbook ops, strong leadership and communication skills, and a solid understanding of sports betting types and odds. Flexibility to work nights, weekends, and holidays is required.

Formación

• 2+ years in sportsbook operations or a similar role within the gaming industry.
• Ability to use a computer and relevant software for job tasks.
• Proven ability to lead, train, and motivate a team.
• Strong communication and problem-solving skills for guest service.
• Knowledge of sports betting types, odds, and sportsbook technology.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule, including nights, weekends and holidays.

Responsabilidades

• Oversee day-to-day sportsbook operations and guest service levels.
• Supervise, train, and mentor sportsbook ticket writers.
• Address and resolve guest issues or disputes promptly and professionally.
• Ensure compliance with regulatory and company policies, including gaming laws and AML.
• Monitor ticket-writing for accuracy in bets, payouts, and records.
• Assist with daily reporting and handling financial transactions.
• Help create and manage team schedules for peak and off-peak hours.
• Support promotional activities and marketing initiatives to drive growth.
• Provide feedback to management for operational improvements.

Conocimientos

Team leadership

Customer service

Regulatory compliance

Problem solving

Cash handling

Computer skills

Herramientas

Sportsbook software

Descripción del empleo

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service.
• Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
• Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
• Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
• Monitor the ticket‑writing process to ensure accuracy in bets, payouts, and record‑keeping.
• Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
• Assist in creating and managing team schedules to ensure adequate coverage during peak and off‑peak hours.
• Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.
• Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.

How You Will Create the Extraordinary

• 2+ years of experience in sportsbook operations or a similar role within the gaming industry.
• Must be able to use a computer and relevant software for job‑related tasks.
• Proven ability to lead, train, and motivate a team in a fast‑paced environment.
• Strong communication and problem‑solving skills, with a focus on delivering exceptional guest service.
• Ability to handle transactions and record‑keeping with high accuracy.
• A solid understanding of sports betting types, odds, and sportsbook technology.
• Familiarity with gaming regulations and compliance requirements.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Responsibility for understanding and adhering to all company and VA Lottery compliance requirements.
• Must be able to obtain a VA Lottery License.

What You Will Need

• Ability to stand for extended periods.
• Must be able to lift, pull, or push up to 25 lbs.
• Ability to write for long periods.
• Ability to twist, bend, and reach without significant restrictions.
• Willingness to work in an environment that may be exposed to smoke.
• Must be able to tolerate exposure to bright lights and flashing lights for extended periods of time.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.