Sportsbook Manager

Vthma; Danville (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Sports Book Manager in Virginia to oversee daily operations, ensure compliance with all policies and state regulations, and lead staff development. You will advise customers on betting options, manage labor costs, and mentor ticket writers to maintain exceptional service levels.

The role emphasizes leadership, strong communication, and a focus on responsible wagering.

Qualifications

• Ability to motivate, lead, and mentor staff members.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor.
• Self-starter attitude who shows initiative.
• Committed to delivering a high level of customer service.
• Ability to obtain a VA Lottery License.

Responsibilities

• Responsible for the management and efficient operations of the Sports Book department.
• Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations.
• Responsible for the development and training of staff.
• Assists in developing and meeting departmental budget.
• Contributes to the selection, training and appraisal of staff.
• Provides leadership to others through example and sharing of knowledge and skill.
• Organizes and delegates assignments as assigned.
• Role models the Service Standards interacting positively through relationships with customers and co-workers.
• By providing a high level of customer service, you will ensure everyone is made to feel welcome
• As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Investigate and resolve customer complaints and issues.

Skills

Staff leadership

Communication skills

Professional appearance

Self-starter

Customer service

Lottery license eligibility

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

How You Will Create the Extraordinary

• Responsible for the management and efficient operations of the Sports Book department.
• Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations.
• Responsible for the development and training of staff.
• Assists in developing and meeting departmental budget.
• Contributes to the selection, training, development and appraisal of staff.
• Provides leadership to others through example and sharing of knowledge and skill.
• Organizes and delegates assignments as assigned.
• Role models the Service Standards interacting positively through relationships with customers and co-workers.
• By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome
• As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Investigate and resolve customer complaints and issues.

What You Will Need

• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service
• Must be able to stand for extended periods
• Must be able to lift, pull, or push 25 lbs
• Must be able to twist, bend, or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment
• Ability to obtain a VA Lottery License

Salary Range = $70,000-80,000 annually

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.