SPORTSBOOK SUPERVISOR

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 35,321 - 39,743; Full time

Job summary

The Pueblo of Sandia is seeking a sportsbook team member to assist the Sportsbook Manager in day-to-day operations, deliver excellent guest service, coach Team Members, and ensure compliance with departmental policies and Title 31.

You will supervise staff, create schedules, maintain time records, verify cash drawers, process transactions, and help guests understand wagering rules, lines, and odds while maintaining a safe, compliant work environment.

Qualifications

• High School Diploma, GED or equivalent; 3 years gaming experience; 2 years supervisory experience; must be 21+.
• Must obtain and maintain STGC Gaming License; pre-employment and random drug screening required.

Responsibilities

• Monitor and supervise sportsbook staff to ensure policy and regulator compliance.
• Create staff schedules and maintain attendance records.
• Manage cash drawers, reports, and money transfers to cage.
• Explain wagering rules and assist guests with bets.

Skills

Teamwork

Adaptability

Cash handling

Attention to detail

Guest service

Communication

Professional appearance

Interpersonal skills

English proficiency

Education

High School Diploma or GED

Job description

Position Details

• Job Location: Albuquerque, NM 87113
• Position Type: Full Time
• Salary Range: $25.64 - $28.85 hourly
• Shift: Any

Position Summary

Responsible for assisting the Sportsbook Manager in the day‑to‑day operations of the Sportsbook, providing excellent guest service, coaching Team Members, and ensuring compliance with all departmental policies and procedures. The philosophy is built on integrity, fairness, collaboration, communication, and recognition for performance excellence.

Essential Duties and Responsibilities

• Monitors and supervises Sportsbook staff for adherence to company policies, procedures, Title 31, minimum internal control standards, and applicable regulations.
• Creates staff schedules, maintains time and attendance records, ensures adherence to labor levels and approved FTEs.
• Administers Team Member documentation and training, notifies management of prevalent or escalated issues.
• Verifies cash drawers, completes reports, rates casino guest activity, monitors for suspicious activity.
• Closes out sportsbook ticket writers at shift end and transfers all money to the cage.
• Prepares and stocks daily odds sheets.
• Properly documents and enters Title 31 transactions.
• Manages enrollment, financial transactions, and clerical tasks for mobile device wagering application.
• Approves over‑limit wagers and low‑limit comps as permitted.
• Sells Sportsbook wagers to guests as needed.
• Leads by example, demonstrating and executing guest service standards with guests and Team Members.
• Explains wagering rules, betting lines, odds, and procedures to guests.
• Ensures protection of guest rewards and adherence to credit lines.
• Notifies management and leadership team of escalated guest issues and suspicious activity.
• Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
• Maintains a safe work environment, identifies safety hazards, and upholds department, company, and community reputation.
• Performs other job‑related duties as requested.

Knowledge, Skills and Abilities

• Ability to work as part of a team in a high‑stress, high‑volume environment.
• Adaptability to a dynamic and frequently changing environment.
• Adherence to and execution of established department policies and procedures.
• Working knowledge of sports.
• Proficient cash‑handling skills.
• Attention to detail under pressure.
• Ability to pass the Sandia sportsbook and math test.
• Basic computer and reservation software skills.
• Excellent guest service skills.
• Professional, neat, and well‑groomed appearance.
• Effective interpersonal skills with all business contacts.
• Effective communication in English, oral and written.

Qualifications

Education and Experience

• Required: High School Diploma, GED certification or equivalent; three (3) years of gaming experience; two (2) years of supervisory experience; minimum age 21.
• Preferred: Sportsbook experience; experience in a resort environment.

License and Certifications

• Must obtain and maintain the required STGC Gaming License.
• Pre‑employment and random drug screening required.

Physical Requirements and Working Conditions

• Balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, talking.
• Work performed indoors; duties may involve walking, standing for long periods, sitting, and crouching.
• Potential hazards include smoke, common colds, influenza, dust, odors, elevated noise levels, and large crowds.