Sportsbook Supervisor

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM is seeking a Sportsbook Supervisor to assist the Sportsbook Manager in daily operations, deliver exceptional guest service, coach staff, and ensure policy and regulatory compliance.

You will monitor staff, manage schedules, handle cash, and oversee wagering activities, Title 31 compliance, and mobile wagering enrollment. The role requires leadership, team collaboration, and a commitment to safety and accuracy.

Qualifications

• High school diploma or GED required. Three years of gaming experience preferred.
• Two years of supervisory experience required;21+ age.
• Ability to pass sportsbook and math tests, and maintain cash accuracy.

Responsibilities

• Supervise sportsbook staff, ensure policy compliance and regulatory standards.
• Create staff schedules and monitor attendance to meet labor needs.
• Responsible for cash handling, nightly close and reporting; monitor wagering activity.
• Assist enrollment and transactions for mobile wagering.

Skills

Guest service

Team leadership

Cash handling

English communication

Attention to detail

Compliance knowledge

Math test readiness

Education

High School Diploma or GED

Tools

Reservation software

Job description

Position Summary

Responsible for assisting the Sportsbook Manager in the day-to-day operations of the Sportsbook, provide excellent guest service, coach Team Members, and ensure compliance with all departmental policies and procedures.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Monitors and supervises Sportsbook staff for adherence to company policies, procedures, Title 31, minimum internal control standards, and applicable jurisdiction regulations and laws.
2. Creates staff schedules, ensuring adherence to established labor levels and approved FTEs, maintains time and attendance records.
3. Administers Team Member documentation and training as needed; notifies management of prevalent or escalated Team Member issues/concerns.
4. Verifies cash drawers, completes reports, rates casino guest activity, and monitors sportsbook for suspicious activity.
5. Closes out sportsbook ticket writers at the end of their shifts, and makes sure that all money has been accounted for and turned into the cage.
6. Prepares and stocks all the daily odds sheets.
7. Properly documents and enters Title 31 transactions.
8. Responsible for the enrollment, financial transactions, and clerical tasks associated with a mobile device wagering application.
9. Approves over the limit wagers for the property in absence of manager and approves low-limit comps as permitted by jurisdictional gaming regulations.
10. Cash and sell Sportsbook wagers to guests as needed.
11. Leads by example by demonstrating and executing Guest service standards with guests and Team Members.
12. Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
13. Ensures the protection of guest’s rewards and adherence to credit lines.
14. Notifies management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
15. Ensures compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
16. Ensures a safe work environment through compliance with safety guidelines; identifies potential safety hazards and reports, maintains a professional department, company, and community reputation.
17. Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
18. Performs other job-related duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills and Abilities

1. Ability to work as a part of a team in a high-stress and high-volume environment.
2. Ability to work in and adapt to a dynamic and frequently changing environment.
3. Ability to adhere to and execute established department policies and procedures.
4. Working knowledge of sports.
5. Proficient cash-handling skills.
6. Ability to work under pressure while being able to pay attention to details.
7. Must be able to pass the Sandia sportsbook and math test.
8. Basic computer and reservation software skills.
9. Excellent guest service skills.
10. Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
11. Possess intrapersonal skills to deal effectively with all business contacts.
12. Must be able to communicate effectively in English, both oral and written forms.

Qualifications

Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. Three (3) years’ Gaming experience.
3. Two (2) year of supervisory experience.
4. Must be at least 21 years of age.

Preferred:

1. Sportsbook experience.
2. Experience in a resort environment.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License
2. Will require a pre-employment and random drug screening.

Physical Requirements / Working Conditions

The following physical activities are required to perform the essential functions of this position:

• Balancing: Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
• Crawling: Moving about on hands and knees or hands and feet.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Feeling: Perceiving attributes of objects by touching with skin, particularly fingertips.
• Finger Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers.
• Grasping: Applying pressure to an object with the fingers and palm.
• Hearing: Perceiving sounds at normal levels with or without correction.
• Kneeling: Bending legs at the knee to rest on one or both knees.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally.
• Pulling: Using upper extremities to draw, haul, or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Seeing: Perceiving the nature of objects by the eye.
• Walking: Walking throughout the work area and various surfaces.
• Sitting: Sustained periods of sitting.
• Standing: Sustained periods of standing.
• Stooping: Bending body downward and forward by bending spine at the waist.
• Talking: Expressing or exchanging ideas by spoken word.