Sportsbook Shift Supervisor

Gold Coast Hotel & Casino; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Boyd Gaming Corporation in Las Vegas seeks a skilled Race & Sports Book Supervisor to oversee daily operations, ensure regulatory compliance, and guide a team of clerks and attendants.

You will manage betting terminals, monitor TV channels, log transactions, approve payouts, and respond to guest feedback while upholding company policies and safety standards.

Qualifications

• Minimum 2 years of Race & Sports experience.
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to operate Stadium computer software system and obtain licenses.

Responsibilities

• Oversee daily operations of the Race and Sports Book.
• Verify compliance with Title 31 and Reg. 22; log transactions.
• Ensure staff perform transactions per policies and regulations.
• Operate betting terminals and Race & Sports betting system.
• Set schedules and maintain TV channels; monitor equipment.
• Supervise personnel; discipline up to discharge; coaching.
• Maintain shift records, regulations, personnel actions.
• Report safety/maintenance issues before end of shift.
• Handle guest comments and complaints per policy.
• Ensure Race & Sports book is stocked with supplies; order as needed.
• Approve winning payoffs over specified limits.
• Other duties as assigned by management.

Skills

Communication

Customer Service

Interpersonal Skills

Licensing & Certification

Education

High School Diploma or equivalent

Tools

Stadium computer software

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Oversee that daily operations of the Race and Sports Book run smoothly and effectively.
• Verify compliance with Title 31 and Reg. 22, log transactions that fall under state reporting thresholds.
• Ensure that employees perform services and transactions in accordance with Company policies and gaming regulations.
• Fully understand and ability to operate betting terminals, as well as Race & Sports betting system.
• Set schedule and maintain TV channels for Race & Sports book as well as control TV’s throughout casino.
• Supervise Race & Sports personnel and administer discipline up to and including discharge. Coach and offer guidance to team members.
• Maintain written records and documents of shift transactions, gaming regulations, personnel actions, etc.
• Reporting safety and maintenance issues within a timely manner before end of shift.
• Handle guest comments and complaints in a timely manner in accordance with Company policies.
• Assuring Race & Sports book is properly equipped by monitoring supply stock and ordering of supplies
• Approve winning payoffs over specified limits.
• Other duties as assigned by management.

Qualifications

• Must be at least 21 years of age.
• Must have two (2) years of experience working in Race & Sports.
• Must have high school diploma or equivalent.
• Must have excellent communication, customer service, and interpersonal skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability to operate Stadium computer software system.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.