Sportsbook Manager

Caesars Entertainment Corporation; Danville (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Caesars Entertainment Corp. seeks a Sports Book Manager to oversee daily operations, lead a team, and ensure compliance with all regulations. The role requires staff development, budgeting support, and mentoring to deliver high-quality customer service to both regulars and novice bettors.

Responsibilities include answering customer questions on betting options, managing labor costs, and handling escalated issues while maintaining a smoke-affected environment and regulatory adherence.

Qualifications

• Motivate, lead, and mentor staff.
• Strong written and verbal communication.
• Professional appearance and demeanor.
• Self-starter with initiative.
• Commitment to high customer service.
• Ability to stand for extended periods.
• Ability to lift/push 25 lbs.
• No significant physical boundaries.
• Eligibility to obtain VA Lottery License.

Responsibilities

• Oversee management and efficient operations of the Sports Book department.
• Ensure compliance with company, departmental, Lottery and federal regulations.
• Develop and train staff; assist in budgeting.
• Lead staff through example and coaching; delegate tasks.
• Provide exceptional customer service to regulars and new bettors.
• Advise customers on betting options and responsible wagering.

Skills

Leadership

Communication

Customer service

Mentoring

Job description

Responsibilities

• Responsible for the management and efficient operations of the Sports Book department.
• Ensures compliance with all company and departmental policies and procedures including Lottery and federal regulations.
• Responsible for the development and training of staff.
• Assists in developing and meeting departmental budget.
• Contributes to the selection, training, development and appraisal of staff.
• Provides leadership to others through example and sharing of knowledge and skill.
• Organizes and delegates assignments as assigned.
• Role models the Service Standards interacting positively through relationships with customers and co-workers.
• By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome
• As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
• Investigate and resolve customer complaints and issues.

Qualifications

• Ability to motivate, lead, and mentor staff members
• Strong communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering a high level of customer service
• Must be able to stand for extended periods
• Must be able to lift, pull, or push 25 lbs
• Must be able to twist, bend, or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment
• Ability to obtain a VA Lottery License

Salary Range = $70,000-80,000 annually