Sportsbook Dual Rate Supervisor (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Digital in Louisiana operates a sportsbook role focused on delivering excellent customer service for bettors, processing wagers and managing cash transactions. The position requires building knowledge of wagering types, maintaining accuracy, and guiding staff to follow AML regulations and betting limits.

The role emphasizes supervisory responsibilities, budget awareness, and high-volume, fast-paced interactions with guests in a casino environment.

Qualifications

• Excellent interpersonal and communication skills with guests and employees.
• Excellent verbal and written skills in English.
• Ability to analyze financial statements.
• Ability to explain wagering to new guests
• Ability to plan and execute departmental budget.
• Excellent organizational skills.
• Able to obtain a MS gaming license.
• 2 years supervisory experience preferred.
• College education with Financial or Business background preferred.
• High school diploma or equivalent required.

Responsibilities

• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and solves any concerns and questions by customers.
• Explains wagering information when needed.
• Maintains and updates betting boards or Televisions for customers to view.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Supervises all wagering policies of the Race & Sportsbook
• Ensure AML & Title 31 procedures are followed and tracked accurately.
• Supervises the function of all personnel in Sportsbook Operation insuring maximum productivity.
• Coaches, guides and instructs personnel in the proper performance of duties.
• Ensure Betting limits guidelines are followed.
• Remains aware of legislative action affecting business opportunities.
• Insures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
• Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
• Assures facilities and equipment are available and functioning properly.
• Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.

Skills

Interpersonal skills

Verbal and written English

Financial statement analysis

Explain wagering to guests

Budget planning

Organizational skills

Supervisory experience

Gaming license ability

Customer service

Work under pressure

Education

College education in Finance or Business

High school diploma or equivalent

Job description

Job Description

Provides excellent service to customers who place a bet in the Sportsbook area. Ensure that all customers understand the various types of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately. Provides excellent service to customers who place a bet in the Sportsbook area. Ensure that all customers understand the various types of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately.

Provides excellent service to customers who place a bet in the Sportsbook area. Ensure that all customers understand the various types of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately. Provides excellent service to customers who place a bet in the Sportsbook area. Ensure that all customers understand the various types of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately.

Responsibilities

• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and solves any concerns and questions by customers.
• Explains wagering information when needed.
• Maintains and updates betting boards or Televisions for customers to view.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Supervises all wagering policies of the Race & Sportsbook
• Ensure all AML & Title 31 procedures are followed and tracked accurately.
• Supervises the function of all personnel in Sportsbook Operation insuring maximum productivity.
• Coaches, guides and instructs personnel in the proper performance of duties.
• Ensure Betting limits guidelines are followed.
• Remains aware of legislative action affecting business opportunities.
• Insures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
• Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
• Assures facilities and equipment are available and functioning properly.
• Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.

Qualifications

• Sports enthusiast
• Excellent interpersonal and communication skills with guests and employees.
• Excellent verbal and written skills in English.
• Ability to analyze financial statements.
• Ability to explain wagering to new guests
• Ability to plan and execute departmental budget.
• Excellent organizational skills.
• Able to obtain a MS gaming license.
• 2 years supervisory experience preferred.
• College education with Financial or Business background preferred.
• High school diploma or equivalent required.Must be a minimum of 21 years of age.
• Must be able sit and stand for long periods of time.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on feet for long periods of time.
• Must possess a sense of urgency and keep pace with peak levels of business and customer demands.
• Must be able to work in stressful situations with constant public contact and frequent interruptions.
• Must possess basic math skills. Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues in a loud, fast paced environment. Must be able to tolerate secondary tobacco smoke.
• Must be able to work any day, any shift.

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.