Sportsbook Ticketwriter - Full Time (Edgewater)

Caesars Sportsbook & Casino; Laughlin (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Sportsbook & Casino in Laughlin, NV is seeking a Retail Sportsbook Agent to be the face of our sportsbook operations. You will provide friendly service to both first-time bettors and regular guests, helping them navigate betting options with confidence and responsibility.

You will work with a team, follow all gaming regulations, handle cash, and keep records precise. This role requires flexible availability, strong communication, and the ability to stand for long periods.

Qualifications

• Flexible availability to cover nights, weekends and holidays.
• Strong customer service mindset with ability to welcome new and regular bettors.
• Ability to understand and explain betting options clearly.

Responsibilities

• Provide top-tier customer service at the retail sportsbook.
• Adhere to company and Gaming Control Board rules and policies.
• Discuss betting options with customers and answer questions.
• Resolve disputes and escalate to supervisor when needed.
• Maintain accurate paperwork and documentation as required.

Skills

Customer service

Cash handling

Communication skills

Team collaboration

Basic computer skills

Education

High school diploma or equivalent

Tools

MS Excel

Job description

Job Description

Reporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Job Description

Reporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providinga high levelof customer service to both regulars and “novice bettors”,you will ensure everyone is made to feel welcome at our sports book(s). As an expertinour menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• and gaming control board standards Other duties as assigned

Qualifications

• Flexible availability
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21+ years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board

Additional Requirements

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.