Sportsbook Dual Rate Supervisor and Ticket Writer

Caesars Entertainment; Hammond (IN); On-site; USD 22,000 - 34,000; Full time

Job summary

Caesars Entertainment is seeking a Sportsbook Dual Rate Supervisor for Horseshoe Hammond to lead on-site sportsbook operations. You will oversee wagering, ensure accuracy of cash handling, and deliver outstanding guest service in a fast-paced environment.

The role requires a 21+ age, a gaming license where required, and prior supervisor experience. Join a team committed to safety, integrity, and hospitality while delivering a premier gaming experience on site in Hammond, IN.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• High school diploma or equivalent required.
• College degree with financial or business background preferred.
• Two (2) years supervisor experience required.
• At least 6 months previous cash handling experience required.
• Required to pass a math exam.
• Flexible to work various shifts, weekends, and holidays.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.

Responsibilities

• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and resolves customer concerns and questions.
• Explains wagering information when needed.
• Maintains and updates Betting Boards or Televisions for customers to view.
• Supervises all wagering policies of the Race & Sportsbooks.
• Ensures AML & Title 31 procedures are followed and tracked accurately.
• Supervises function of all personnel in Sportsbook Operations ensuring maximum productivity.
• Resolves disputes by following house rules and working with regulators.

Skills

Customer service

Cash handling

Supervision

English proficiency

Education

High school diploma or equivalent

College degree in financial or business background preferred

Job description

Sportsbook Dual Rate Supervisor - Full Time (Horseshoe Hammond)

Hammond, IN, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provides excellent service to customers who place a bet in the Sports Book area. Ensure that all customers understand the various type of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately.

How You Will Create the Extraordinary

– Sportsbook Ticketwriter

• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers.
• Accurately maintains bank.
• Verifies winning tickets.
• Handles and solves any concerns and questions by customers.
• Explains wagering information when needed.
• Maintains and updates Betting Boards or Televisions for customers to view.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Performs other duties as assigned by the Sportsbook Supervisor.

• ROP $16.50/HR

• Supervises all wagering policies of the Race & Sportsbooks.
• Ensure all AML & Title 31 procedures are followed and tracked accurately.
• Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
• Ensures betting limit guidelines are followed.
• Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.
• Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
• Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
• Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs.
• Create a fun, positive work environment for all employees of Horseshoe employees.
• Performs other duties as assigned by the Sportsbook Manager.
• Take and deliver beverage orders. Follow and maintain all service standards.
• Accept payment for orders and provide accurate change.
• ROP $25/HR

What You Will Need

• Must be 21 years of age or older
• Proficient in English verbal and written
• High school diploma or equivalent required.
• College Degree with Financial or Business background preferred
• Two (2) years supervisor experience required
• At least 6 months previous cash handling experience required
• Required to pass a math exam.
• Flexible to work various shifts, weekends, and holidays
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel required.

ADDITIONAL REQUIREMENTS

• Visually acuity-distinguish colors, shapes etc
• Ability to have professional interactions with guests.
• Ability to lift, carry, and push objects up to 30 pounds
• Must be able to stoop, bend, twist, stretch, turn, push, pull, and grasp repetitively.
• Must be able to tolerate exposure to bright/flashing lights
• Ability to tolerate fast-paced, high pressure environment
• Must be able to work in a walking/standing position for extended periods
• Must be able to tolerate large crowds/high traffic
• Ability to tolerate temperature variations
• Must be able to communicate in a loud environment.
• Ability to work in a smoking and loud environment

About Us

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.