Growth-Focused Sportsbook Customer Success Manager

Genius Sports; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Genius Sports in New York seeks a Customer Growth professional to manage the customer lifecycle, drive renewals, and identify upsell/cross-sell opportunities across the portfolio. You will collaborate with Senior Managers and the VP of Client Growth to ensure revenue growth and client success.

The role requires understanding our products, industry developments, and a willingness to travel internationally. A strong commercial background and CRM proficiency are essential.

Qualifications

• 3+ years proven success in a B2B commercial role.
• Experience contributing to the end-to-end sales process for high-value deals and strategic customers.
• Experience managing the customer lifecycle and renewals.
• Strong analytical skills and data-driven approach.
• Proficiency with Excel/Salesforce or other CRM systems.

Responsibilities

• Develop a deep understanding of clients and build relationships with multiple contacts.
• Contribute to the contract renewal process to retain business and drive growth.
• Identify upsell/cross-sell opportunities and close deals.
• Ensure contractual requirements are understood and issues resolved.
• Collaborate with trading and support teams to monitor issues.
• Lead or contribute to Customer Success projects.
• Monitor customer performance against SLAs and report KPIs.
• Use analytics to identify and solve problems with stakeholders.
• Formalize and analyze client feedback and provide recommendations.
• Own the management of customer and contract data in CRM for revenue forecasting.

Skills

B2B sales

Analytical skills

Data-driven

Attention to detail

Travel willingness

Sports industry interest

Tools

Salesforce

Excel

Job description

Genius Sports in New York seeks a Customer Growth professional to manage the customer lifecycle, drive renewals, and identify upsell/cross-sell opportunities across the portfolio. You will collaborate with Senior Managers and the VP of Client Growth to ensure revenue growth and client success.

The role requires understanding our products, industry developments, and a willingness to travel internationally. A strong commercial background and CRM proficiency are essential.