Real-Time Sports Support Specialist

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Digital in Las Vegas, part of Caesars Entertainment, seeks a Sports Support Agent to manage inbound sports cases, document interactions, and uphold our high standards of quality and professionalism.

In this role you will lead real-time case management, analyze sports data with Customer Operations, resolve incidents using back-office systems, and collaborate across teams to deliver timely, fair resolutions while maintaining regulatory compliance.

Qualifications

• Customer support, sports knowledge, technical experience.

Responsibilities

• Lead Real-Time Case Management: receive and resolve sports customer contacts within SLAs.
• Drive service excellence through insights: analyze sports data and trends with OPS to elevate service quality.
• Resolve with precision: use back-office systems to investigate and resolve incidents swiftly.
• Champion customer advocacy: identify pain points and collaborate to deliver empathetic resolutions.

Skills

Customer support

Sports knowledge

Technical experience

Job description

Caesars Digital in Las Vegas, part of Caesars Entertainment, seeks a Sports Support Agent to manage inbound sports cases, document interactions, and uphold our high standards of quality and professionalism.

In this role you will lead real-time case management, analyze sports data with Customer Operations, resolve incidents using back-office systems, and collaborate across teams to deliver timely, fair resolutions while maintaining regulatory compliance.