Sports Retail Guest Experience Associate

Rally House; Prosper (TX); On-site; USD 18,000 - 21,000; Full time

Job summary

Rally House in Prosper, TX is seeking a Teammate to deliver a welcoming and engaging guest experience while completing daily tasks with care and consistency. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative.

The role emphasizes friendly customer service, product recommendations, and representing the Rally House brand with energy and professionalism.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Stand/walk for extended periods.

Responsibilities

• Demonstrate Rally House values through positive teamwork with peers.
• Seek feedback and apply coaching to improve performance.
• Participate in training and skill drills to build service capability.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines.
• Report operational issues or concerns to leadership.
• Build knowledge of store systems and daily processes.
• Execute merchandising tasks (folding, hanging, replenishment).
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic issues and escalate when needed.
• Support promotions and events and take ownership of personal performance.

Skills

Customer service

Team player

Energetic demeanor

Time management

Job description

Rally House in Prosper, TX is seeking a Teammate to deliver a welcoming and engaging guest experience while completing daily tasks with care and consistency. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative.

The role emphasizes friendly customer service, product recommendations, and representing the Rally House brand with energy and professionalism.