Sports Retail Associate — Customer Experience Champion

DICK'S Sporting Goods, Inc.; Durham (NC); On-site; USD 16,531 - 20,664; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates to join our Durham, NC location. You will greet customers, learn their needs, and help them find the right products while maintaining our merchandising standards.

You will promote loyalty programs and warranties, follow safety policies, and contribute to a welcoming, inclusive store environment. This role requires reliability, teamwork, and the ability to perform duties that keep the store running smoothly.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 35 lbs repetitively.
• Ability to work extended periods standing or walking (up to 4 hours) and at heights with ladder or platform.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Greet customers and proactively approach to understand needs.
• Uphold merchandising and presentation standards with floor sets and price changes.
• Promote loyalty programs, warranties, and private label enrollment.
• Adhere to safety, loss prevention, and SOPs.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team across the store as needed.
• Perform other tasks as assigned by management.

Skills

Customer service

Sales experience

Stand for long periods

Team player

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize.

• Greet everyone and proactively approach customers to understand their needs and support their shopping experience.

• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, cashier, or customer-focused experience preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).