Sports Performance Tech: Customer Success Associate

Catapult Sports; Boston (MA); On-site; USD 40,000 - 94,000; Full time

Job summary

Catapult is seeking an Associate Customer Success Specialist / Sport Scientist to support customers across North America from our Boston office. You will deliver training, education, and post-sale support for Catapult wearable technology, software, and Perch insights.

You will build deep product and sport science expertise to drive adoption, retention, and value realization, analyzing wearable data to provide actionable insights while collaborating with cross-functional teams.

Qualifications

• 1+ year of experience in an elite or high-performance sporting environment with hands-on use of Catapult wearable technology
• Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or related field is required
• Foundational understanding of athlete monitoring technologies including GPS, inertial sensors, and performance data, as well as Perch
• Strong ability to analyse, interpret, and communicate Catapult and Perch data to coaches, athletes, performance staff, and other stakeholders
• Proficiency with Microsoft Excel and/or Google Sheets for analysing and working with large datasets; Power BI/Tableau is an asset
• Strong communication and relationship-building skills with the ability to engage effectively with customers and internal stakeholders
• Ability to work independently, prioritize across a large pooled customer base, and collaborate within a regional team
• Passion for sport science, technology, and helping elite sporting organizations use Catapult and Perch solutions to improve performance

Responsibilities

• Provide onboarding, training, workshops, product demonstrations, and best-practice education across Catapult and Perch products
• Proactively identify customer needs, adoption gaps, risks, and opportunities with accurate client health updates
• Prioritize and manage customer requests, resolving or escalating as needed
• Collaborate with Commercial, Product, Technical Support, and Sport Science teams to improve outcomes and identify growth opportunities
• Provide sport science expertise including analysis of Catapult and Perch data for customer use cases
• Gather and communicate customer feedback and market insights to inform product development and strategy
• Support existing customers, contribute to new business, renewals, and growth opportunities

Skills

Sports science

Customer service

Data analysis

Excel/Sheets

Communication

Education

Bachelor's degree in Exercise and Sport Science or related field

Tools

Power BI

Tableau

GPS

Job description

Catapult is seeking an Associate Customer Success Specialist / Sport Scientist to support customers across North America from our Boston office. You will deliver training, education, and post-sale support for Catapult wearable technology, software, and Perch insights.

You will build deep product and sport science expertise to drive adoption, retention, and value realization, analyzing wearable data to provide actionable insights while collaborating with cross-functional teams.