Sports Desk Attendant

The Bay Club Company; Bellevue (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Career Growth Opportunities

Community Involvement

Job summary

The Bay Club Company is seeking a friendly front desk associate to welcome members and guests on arrival, check them in, and handle guest registrations and reservations. You will provide information about club programming, facilities, and services, while delivering a luxury hospitality experience.

Strong communication and professionalism are essential. Responsibilities include operating the desk, processing payments, maintaining cleanliness, and supporting club events.

Qualifications

• Experience in hospitality or related service role preferred.
• Ability to read, understand and communicate information in writing.

Responsibilities

• Greet members and guests on arrival at the Club and check them in.

Skills

Customer service

Hospitality

Phone etiquette

Cash handling

Communication

Computer skills

Tools

Spa software

Job description

This position is responsible for checking in members and guests upon their arrival to the Club, creating a positive first impression , and maintaining a clean and inviting reception area . Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture ”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your- sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish .

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Service Forward

Ruthlessly Consistent

Do the Rig ht Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Customer Service

• Greet members and guests upon arrival to the Club
• Check members in by swiping their membership card
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
• B ook appointments , program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guest s for repeat business

Reception Desk Oversight

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls
• Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays

Communicat ion and Re lationships

• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily . The requirements listed below are representative of the knowledge, skill and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILL S & KNOWLEDGE

• Policies and Regulations — Knowledge of company polices .
• W ritten Comprehension and Expression — A bility to read , understand and communicate information and ideas in writing so others will understand .
• Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to utilize spa so ftware program and email communication software, such as Microsoft Outlook .

EXPERIENCE & EDUCATION

• At least one year experience in the hospitality industry or related service position preferred.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as members and guest s on a regular basis with contact in various forms such as in person, phone and email .
• It is sometimes necessary to deal with unpleasant or ang r y people with the nee d to problem solve difficult situations .
• S tanding is as needed .

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

$21 / hour

Other Compensation and Benefits

More Than a Job. A Place to Grow.

At The Bay Club Company, we believe your career should be more than a job. It should be an opportunity to grow, build meaningful connections, and be part of a healthy, active community.

• Club Membership -- Enjoy complimentary access to Bay Club facilities and experience all that membership has to offer, from sports and fitness to family fun, recreation, and community.
• Competitive Compensation -- Competitive pay with opportunities to grow your earnings as you grow in your career.
• Paid Time Off* -- Time to recharge, spend time with the people you care about, and enjoy life outside of work.
• Health Insurance* -- Benefits designed to support your health and well-being.
• Employee Discounts -- Save on club services, programs, and amenities.
• Continuing Education -- Build your skills, and knowledge through ongoing learning and development opportunities.
• Career Growth Opportunities -- Develop your skills, take on new challenges, and pursue opportunities to advance within Bay Club.
• Community Involvement -- Be part of a team that makes a positive impact in our clubs and communities.

*Benefits are available to eligible Full-Time associates. Full-Time status eligibility begins at an average of 25 hours worked per week.

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