Sports Betting Ticket Writer - PT

PENN Entertainment; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company in the entertainment industry where fun meets professionalism. This role involves engaging with customers, handling cash transactions, and ensuring compliance with gaming regulations. You will thrive in a dynamic environment, providing exceptional service while managing sports betting transactions. With a commitment to employee growth and well-being, this opportunity offers a vibrant workplace culture and a chance to be part of a leading integrated entertainment provider. If you enjoy fast-paced environments and are passionate about customer service, this position is perfect for you.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Must be 21 years or older with a minimum of six months cash-handling experience.
• Excellent communication and customer service skills required.

Responsibilities

• Write and verify payments on sports wagers according to policies.
• Maintain cash bank and assist customers with betting transactions.
• Provide information and assistance to guests in a friendly manner.

Skills

Cash-handling experience

Customer service skills

Communication skills

Basic math skills

Ability to work under pressure

Teamwork

Proficient cash-handling skills

Basic computer skills

Knowledge of sports

Education

High school diploma or equivalent GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
• Stock Sportsbook Kiosks with adequate supplies; troubleshoot errors.
• Write Sports tickets in an accurate and timely manner.
• Make payments and redemptions in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Assist guests with all methods and mediums for sports betting transactions. Including but not limited to: Sportsbook Desk, Sportsbook Kiosks, Online Sportsbook Application.
• Enter player tracker information and create new player tracking accounts.
• Complete Title 31 transactions in an accurate and timely manner.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Perform other job-related duties as requested.

BRING US YOUR BEST.

• Must be 21 years of age or older.
• Minimum six (6) months of cash-handling experience.
• High school diploma or equivalent GED.
• Effectively communicate in English, both oral and written forms.
• Previous experience in race and sportsbook preferred.
• Previous experience in a similar resort environment preferred.
• Bilingual, with English as primary or secondary language preferred.
• Ability to work as a part of a team in a high-stress and high-volume environment.
• Ability to work in and adapt to a dynamic and frequently changing environment.
• Ability to adhere to and execute established department policies and procedures.
• Working knowledge of sports.
• Proficient cash-handling skills.
• Ability to work under pressure while being able to pay attention to details.
• Basic math skills – calculate winnings based on odds.
• Basic computer skills.
• Excellent customer service skills.
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer