Service Writer

Dealer Spike; Greenville (SC); On-site; Full time

Job summary

Join a dynamic team at an innovative outdoor supply company as a Service Writer! In this role, you'll be the vital link between customers and the service shop, ensuring seamless communication and efficient processing of repair orders. Your people skills will shine as you assist customers with their needs, while your organizational abilities will help keep the service office running smoothly. This is a fantastic opportunity to make a real impact in a supportive environment that values teamwork and customer satisfaction. If you have a passion for service and enjoy working in a fast-paced setting, this position is perfect for you!

Benefits

Health/Dental Insurance

Paid time off

Paid holidays

401(k) matching

No Sunday hours

Employee discount

Professional development

Opportunities for advancement

Qualifications

• Experience in customer service and positive interactions.
• Ability to communicate clearly and efficiently complete processes.

Responsibilities

• Facilitate customer service and process repair orders.
• Track equipment status and update customers on service progress.

Skills

Customer Service

Communication Skills

Organizational Skills

Ability to Work in Fast-Paced Environment

Tools

Point of Sale System

Microsoft Office

Job description

Landscapers Supply, Inc.

Department: Service and Parts

Job Title: Service Writer

Reports To: Store Manager

Job Location: Greenville SC - Shop

Full/Part Time: Full

Direct Reports: No

Salary/Wage: $17 and up, based on experience; participation in service shop monthly incentive plan

About Landscapers Supply and Hardware (affiliated with ACE Hardware and Do It Best Hardware)

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?

At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.

Think you’d be a good fit? Join the Landscapers Supply Team!

As part of our team, you share our values geared toward the ongoing success of our customers and fellow associates:

• Innovate – Strive to be the best in space and inspire a growth mindset
• Motivate – Develop all employees and instill a common purpose
• Praise – Love our customers and teammates via open communication
• Amaze – Exceed the expectations of every customer!
• Collaborate – Work together in a positive, flexible and efficient way
• Trust – Have respect for all customers and teammates – integrity matters!

Landscapers Supply is a place where you can make an IMPACT every day!

Benefits (some benefits may vary based on FT / PT availability)

• Health/Dental Insurance
• Paid time off
• Paid holidays
• 401(k) matching
• No Sunday hours
• Employee discount
• Professional development
• Opportunities for advancement

Job Description

As our Service Writer, you are the face of the Service Shop to our customers. Your role is to facilitate quick and efficient customer service for our customers through clear communication and efficient processing of necessary paperwork. You also track the status of repair work to facilitate a return time to the customer as fast as possible. This is a mid-level role that basically is the orchestra conductor for the Service Shop, one that combines great people skills and efficient technical ability. You are supported by a Service Coordinator who handles most of the non-technical physical tasks.

Responsibilities

• Listen to initial customer requests for service
• Complete initial repair orders and receive customer approvals to proceed with service work
• Collect Service Charges from customers to begin repair process
• Receive customer equipment and pass to Service Coordinator for staging
• Complete necessary paperwork to accompany equipment
• After receiving initial diagnostic, complete estimate for repair with needed parts
• Verify warranty eligibility for repair
• Obtain necessary estimate approval from customer to proceed with repair
• Assign repair orders to Service Technicians for triage and repairs
• After completion of service work, notify and arrange customer pickup or delivery
• Collect payments and close repair orders
• File necessary warranty claims
• Track status of all equipment in the shop and facilitate its progress
• Update customers on delays or changes in service
• Maintain cleanliness and presentation of Service Office
• Open and close cash register each day
• Maintain and present new equipment alternatives in Service Office to customers as appropriate

Required Qualifications

• Experience speaking with and directly serving customers
• Ability to have positive and friendly interactions with customers
• Ability to have clear communication with customers and colleagues
• Ability to efficiently complete required processes
• Ability to be organized and calm in a fast-paced environment

Desired Qualifications

• Experience in a repair shop
• Basic knowledge of engines and parts
• Basic knowledge of a Point of Sale system
• Basic knowledge of Microsoft Office

Physical Requirements

• Ability to lift and handle up to 70 lbs.