Sporting Goods Teammate: Energetic Customer Experience

Rally House; Fort Worth (TX); On-site; USD 18,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate to deliver a welcoming and energetic customer experience while contributing to sales, merchandising, and daily store operations. You will work as part of a team to execute tasks, follow playbooks, and maintain clean, organized fixtures and back-of-house areas.

The role emphasizes customer-centric service, active participation in training, and a positive brand presence. Must be at least 16 years old, with previous customer-facing experience preferred.

Qualifications

• Must be at least 16 years old.
• Previous customer-facing experience preferred.
• Able to stand and walk for extended periods of time.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and elevate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.

Skills

Customer service

Teamwork

Clear communication

Problem solving

Education

High school age eligibility

Tools

POS system

Job description

Rally House is seeking a Teammate to deliver a welcoming and energetic customer experience while contributing to sales, merchandising, and daily store operations. You will work as part of a team to execute tasks, follow playbooks, and maintain clean, organized fixtures and back-of-house areas.

The role emphasizes customer-centric service, active participation in training, and a positive brand presence. Must be at least 16 years old, with previous customer-facing experience preferred.