Sporting Goods CSR — Remote/Hybrid, World‑Class Service

Pro Athlete; Kansas City (MO); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Pro Athlete is seeking a Customer Service Representative in Missouri or Kansas to deliver a high-quality, friendly support experience across chat, phone, email, and social media. You will guide customers through product questions, returns, and order placements, acting as a product expert on baseball and softball gear.

The role emphasizes rapid response, empathy, and clear communication. A bachelor's degree or progress toward one is preferred; work may be on-site, hybrid, or remote with a 40-hour

Qualifications

• Bachelor's degree or in progress in a relevant field.
• Experience in customer service is preferred.

Responsibilities

• Answer and resolve customer inquiries with quick response time.
• Communicate effectively with customers via social media, phone, live chat, and email.
• Serve as product expert on baseball/softball bats and gloves and related inventory.
• Assist with returns process and refunds/exchanges as needed.
• Coordinate with other teams to implement process improvements based on feedback.

Skills

Customer focus

Verbal communication

Written communication

Problem solving

Technical capacity

Detail-oriented

Resourceful

Education

Bachelor's degree or in progress

Job description

Pro Athlete is seeking a Customer Service Representative in Missouri or Kansas to deliver a high-quality, friendly support experience across chat, phone, email, and social media. You will guide customers through product questions, returns, and order placements, acting as a product expert on baseball and softball gear.

The role emphasizes rapid response, empathy, and clear communication. A bachelor's degree or progress toward one is preferred; work may be on-site, hybrid, or remote with a 40-hour