SPM ServiceNow Consultant

TEKsystems; Honolulu (HI); Hybrid; USD 69,000 - 83,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems is seeking a ServiceNow Strategic Portfolio Management (SPM) Consultant to support a government entity in Hawaii with the implementation of its SPM platform. You will serve as a functional advisor and technical expert, guiding governance, workflows, and configuration to enable Demand Management, PPM, and Resource Management.

You will lead workshops with stakeholders and translate requirements into scalable ServiceNow solutions.

Qualifications

• Strong experience with ServiceNow administration and platform configuration.
• Hands-on experience implementing and configuring ServiceNow Strategic Portfolio Management (SPM).
• Experience with SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, and Portfolio Planning.

Responsibilities

• Assess the organization's current ServiceNow environment and develop recommendations for SPM implementation.
• Lead discovery sessions and workshops with business and technical stakeholders to gather requirements and understand business objectives.
• Advise stakeholders on how ServiceNow SPM is commonly configured and utilized in other organizations.
• Recommend best‑practice governance models, intake processes, project lifecycles, portfolio structures, and workflow designs.
• Configure and administer the ServiceNow Strategic Portfolio Management platform.
• Implement and configure Demand Management, PPM, Resource Management, Portfolio Planning, and related SPM capabilities.
• Translate business requirements into scalable ServiceNow solutions.
• Develop and document workflows, business processes, system configurations, and operational procedures.
• Create dashboards, reports, scorecards, and visibility tools for project teams and leadership.
• Partner with stakeholders to prioritize enhancements and configuration decisions.
• Troubleshoot system issues and provide ongoing platform administration and support.
• Conduct knowledge transfer sessions and train administrators, managers, and business users on SPM functionality and best practices.
• Serve as the primary functional and technical subject matter expert throughout the implementation lifecycle.

Skills

ServiceNow Administration

SPM Implementation

Stakeholder Engagement

Governance & Workflows

Workshop Facilitation

Technical Configuration

Tools

ServiceNow Platform

Dashboards & Reports

Job description

TEKsystems is seeking a ServiceNow Strategic Portfolio Management (SPM) Consultant to support a government entity in Hawaii with the implementation of its newly acquired ServiceNow SPM platform. The organization has purchased the SPM module but has not yet configured or deployed it. This consultant will serve as both a functional advisor and technical expert, helping stakeholders understand industry best practices, recommend optimal workflows and governance processes, and configure the platform to support project, portfolio, demand, and resource management needs. The ideal candidate will have hands‑on experience implementing ServiceNow SPM, working directly with business stakeholders, and performing ServiceNow administration and configuration activities. This individual should be comfortable leading discussions with leadership teams, making recommendations based on prior implementations, and executing the technical configuration necessary for a successful deployment. Must be able to work Hawaii Timezone.

Responsibilities

• Assess the organization's current ServiceNow environment and develop recommendations for SPM implementation.
• Lead discovery sessions and workshops with business and technical stakeholders to gather requirements and understand business objectives.
• Advise stakeholders on how ServiceNow SPM is commonly configured and utilized in other organizations.
• Recommend best‑practice governance models, intake processes, project lifecycles, portfolio structures, and workflow designs.
• Configure and administer the ServiceNow Strategic Portfolio Management platform.
• Implement and configure Demand Management, Project Portfolio Management (PPM), Resource Management, Portfolio Planning, and related SPM capabilities.
• Translate business requirements into scalable ServiceNow solutions.
• Develop and document workflows, business processes, system configurations, and operational procedures.
• Create dashboards, reports, scorecards, and visibility tools for project teams and leadership.
• Partner with stakeholders to prioritize enhancements and configuration decisions.
• Troubleshoot system issues and provide ongoing platform administration and support.
• Conduct knowledge transfer sessions and train administrators, managers, and business users on SPM functionality and best practices.
• Serve as the primary functional and technical subject matter expert throughout the implementation lifecycle.

Qualifications

• Strong experience with ServiceNow administration and platform configuration.
• Hands‑on experience implementing and configuring ServiceNow Strategic Portfolio Management (SPM).
• Experience with SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, and Portfolio Planning.
• Ability to gather business requirements and translate them into effective ServiceNow solutions.
• Experience advising stakeholders on governance models, workflow design, and industry best practices.
• Strong understanding of ServiceNow workflows, forms, dashboards, reporting, and security roles.
• Experience leading workshops, requirement gathering sessions, and stakeholder discussions.
• Ability to provide recommendations based on previous ServiceNow SPM implementations.
• Strong communication, presentation, and consulting skills.
• Experience working with both business and technical teams to define and implement solutions.
• Experience supporting government, public sector, or large enterprise organizations preferred.
• ServiceNow certifications related to SPM, System Administration, or Implementation are a plus.

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Honolulu, HI.

Application Deadline

This position is anticipated to close on Sep 12, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.