Spin Class Group Exercise Instructor

Gold's Gym Bridgewater, NJ; Bridgewater (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to oversee gym operations, ensuring exceptional member and team experiences. This role involves hiring and training staff, maintaining high standards of customer service, and managing gym operations effectively. You will be an ambassador for the gym, promoting its values while ensuring a clean and operationally sound environment. Join a globally recognized fitness brand that values excellence and offers a supportive workplace culture, where your leadership can make a significant impact on the community's fitness journey.

Benefits

Competitive Pay

Training Programs

Employee Discounts

Promotion Opportunities

Fitness-Minded Workplace Culture

Additional Perks

Qualifications

• Strong customer service orientation with proven results.
• Excellent verbal and written communication skills.
• Understanding of performance metrics including P&L and budgeting.

Responsibilities

• Deliver exceptional gym member experience and oversee operations.
• Hire, train, and evaluate gym staff performance.
• Ensure facility cleanliness and operational soundness.

Skills

Customer Service Orientation

Leadership Skills

Sales Skills

Communication Skills

Business Acumen

Education

Experience in Fitness Industry

Job description

Position Overview

The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. This includes delivering excellent customer service to our members while role-modeling the organization's values and culture.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Plus, additional perks!

Member Experience Responsibilities

• Deliver exceptional gym member experience
• Oversee member experience within the gym and lead by example
• Provide and maintain the highest level of customer service to our members
• Provide effective decision-making regarding customer service issues to provide a positive member experience
• Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
• Manage member feedback of gym

Team Member Experience Responsibilities

• Deliver exceptional team member experience
• Hire, train and schedule all gym-level staff
• Train and develop front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
• Manage and evaluate the performance of all gym team members
• Oversee team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Gym Management Responsibilities

• Facilitate and monitor company-wide initiatives
• Ensure facility is clean and operationally sound; assist in organizing weights and inspecting equipment to ensure it is in working order
• Effectively manage the operations of the gym, including managing gym-controllable inventory and assets
• Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
• Understand budgeting, inventory, payroll, labor management, and facilities maintenance
• Have business acumen that includes an understanding of the competitive landscape and community around the gym
• Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

• Fitness industry experience preferred but not required
• Promotionally-oriented and able to direct sales through company-required outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
• Excellent verbal and written communication skills
• Open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.