Spin Class Group Exercise Instructor

Gold's Gym; Bridgewater Township (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a General Manager to lead their gym operations. This role involves managing all aspects of the gym, from hiring and training staff to ensuring exceptional customer service for members. You will be the face of the gym, fostering a fitness-minded culture while overseeing daily operations and maintaining high standards. If you are passionate about fitness and have a knack for leadership, this opportunity allows you to make a significant impact in a dynamic environment. Join a globally recognized brand and help shape the future of fitness in your community.

Benefits

Competitive pay

Training programs

Employee discounts

Promotion opportunities

Fitness-minded workplace culture

Additional perks

Qualifications

• Strong customer service orientation with proven results.
• Excellent verbal and written communication skills.
• Understanding of performance metrics including P&L and budgeting.

Responsibilities

• Deliver exceptional member and team member experiences.
• Manage hiring, training, and scheduling of gym staff.
• Ensure gym operations are clean and sound.

Skills

Customer Service Orientation

Sales Skills

Leadership

Communication Skills

Business Acumen

Education

Experience in Fitness Industry

Tools

Performance Metrics Understanding

Budgeting Skills

Inventory Management

Job description

Position Overview

The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Plus, additional perks!

Member Experience Responsibilities

• Deliver exceptional gym member experience
• Oversee member experience within the gym and lead by example
• Provide and maintain the highest level of customer service to our members
• Provide effective decision-making regarding customer service issues to provide a positive member experience
• Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
• Manage member feedback of gym

Team Member Experience Responsibilities

• Deliver exceptional team member experience
• Hire, train and schedule all gym-level staff
• Train and develop front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
• Manage and evaluate the performance of all gym team members
• Oversee team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Gym Management Responsibilities

• Facilitate and monitor company-wide initiatives
• Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
• Effectively manage the operations of the gym, including managing gym-controllable inventory and assets
• Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
• Understand budgeting, inventory, payroll, labor management, and facilities maintenance
• Have business acumen that includes an understanding of the competitive landscape and community around the gym
• Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

Qualifications

• Fitness industry experience preferred but not required
• Promotionally-oriented and have the ability to direct sales through company-required outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
• Excellent verbal and written communication skills
• Open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.