Speech, Language and Hearing Clinic Office Manager

University of Wisconsin-Stevens Point; Stevens Point (WI); On-site; USD 29,797 - 31,243; Full time

Job summary

The University of Wisconsin-Stevens Point is looking for a Clinic Office Manager, the first point of contact for clients. This role involves administrative tasks, managing hearing aid repairs, training graduate assistants, and ensuring efficient office operations.

The ideal candidate will have a high school diploma and at least three years of relevant experience in a medical office, coupled with strong communication and organizational skills. A commitment to customer service and proficiency in Microsoft Office is essential.

Qualifications

• Minimum three years working in a medical office or medical facility.
• Experience in accounts payable, accounts receivable, and/or medical billing services.

Responsibilities

• Serve as the initial contact with clients for appointments.
• Manage hearing aid repairs and coordinates accounts payable/receivable.
• Supervise and train graduate assistants-supporting daily operations.

Skills

Customer service

Microsoft Office Suite

Organization

Communication

Education

High School Diploma or Equivalent

Tools

Electronic medical record system

Accounting software

Job description

Speech, Language and Hearing Clinic Office Manager

Job Category: University Staff

Employment Type: Regular

Job Profile: Medical Program Assistant

Job Duties: The Clinic Office Manager is the initial contact with clients entering the Clinic for appointments. The Clinic Office Manager is also responsible for intake of hearing aids needing repair, managing accounts receivable and payable, weekly deposits, use of the credit card charge system, tracking in and out costs of hearing aid purchase and repairs, scheduling audiology appointments, scheduling speech and language assessments, management of correspondence with current and future clients, use of electronic medical records system, submitting prior authorizations through insurance and managing use of paid parking permits for clients. This position also includes supervising and training graduate assistants who support the day-to-day operations of the Clinic office.

Key Job Responsibilities

• Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
• Coordinates with senior management to define program goals and fiscal objectives
• Serves as the primary contact and subject matter expert for specified program policies and procedures
• Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
• Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel
• Identifies opportunities for program improvements and makes recommendations to the appropriate entities
• Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff

Compensation: $21.63-$22.68 hourly, based on qualifications and experience

Required Qualifications

• High School Diploma or Equivalent
• Minimum three years working in a medical office or medical facility with related work experience in the areas of accounts payable, accounts receivable, and/or medical billing services

Preferred Qualifications

• Experience working with electronic medical record/practice management system or accounting system
• Experience working with ICD-10 and CPT coding
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong organizational skills
• Ability to work independently with limited direction
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal skills

Terms of Employment: Full-time (1.0 FTE) non-exempt hourly university staff position.

UW is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.