Specimen Technician - Hospital

Quest Diagnostics; Newport News (VA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) plan with company match up to 5

On-call eligibility for 401(k) match

Job summary

Quest Diagnostics is seeking a Specimen Technician for the Hospital in Newport News, VA. This on-call role supports specimen preparation and pre-analytical processing with accuracy and timeliness in a hospital setting.

The ideal candidate has 1–3 years of related work, a high school diploma or equivalent, and strong data-entry and communication skills to liaise with hospital staff and Quest teams. Training provided; some weekend and flexible scheduling may apply.

Qualifications

• 1–3 years of working experience.
• Prefer medical background and hospital lab experience.
• Data-entry capable (6,000 keystrokes/hour) and able to work in a biosafety environment.

Responsibilities

• Specimen processing and test send-out responsibilities in a hospital setting.
• Operate and interpret data from hospital LIS and Quest systems; print reports.
• Manage supply ordering and remote accessioning; provide patient liaison support.

Skills

Data entry

Microsoft Office

Communication

Problem solving

Interpersonal skills

Client interfacing

Adaptability

Education

High School Diploma or Equivalent

Tools

Hospital LIS system

Quest Diagnostics system

Job description

Specimen Technician - Hospital - Newport News, VA, On-Call

Pay range: $17.20 - $23.37 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Job Description: The Hospital Specimen Associate is responsible for the preparation of patient's specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.

Benefits Information

Quest Diagnostics provides employees the opportunity to invest in the future through a 401(k) Plan with eligibility for all employees after one month, and after one year, a fully vested company match up to 5% of pay.

On-call Employees Are Eligible For

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Responsibilities

Specimen Processing & Test Send Out Responsibilities

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of Hospital LIS system (client specific)
• Print Quest performed testing reports
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning), (client specific)

Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.

Customer Service Responsibilities

• Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support.
• Responsible for managing inbound calls with a positive client interaction.
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization.
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Qualifications

Required Work Experience

• 1 - 3 years of working experience

Preferred Work Experience

• Medical background preferred, which includes medical terminology applicable to a clinicallaboratory
• Previous experience in a hospital laboratory environmentpreferred

Physical And Mental Requirements

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.
• Works in a biohazard environment, practicing good safetyhabits.
• Able to sit or stand for longperiods.

Skills

• Handles multiple tasks simultaneously and works in a productionenvironment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
• Maintains composure while working underpressure.
• Reflects good judgment when determining what action to take when resolvingproblems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt tochange.

Education

• High School Diploma or Equivalent (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.