Specimen Processing Supervisor

Quest Diagnostics; Cleveland (OH); On-site; USD 52,790 - 64,521; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Vacation & Time Off

401(k) with company match

Education assistance

Job summary

Quest Diagnostics is seeking a Specimen Processing Supervisor in Cleveland, OH to lead daily department operations and ensure compliance with SOPs. The role requires strong leadership, organizational, and communication skills, with a background in laboratory settings preferred.

The position involves developing procedures, maintaining safety and quality standards, and coordinating with QA and medical leadership. This on-site role offers competitive pay and benefits.

Qualifications

• Internal candidates require a minimum of two years in a Group Leader/related role.
• 5 years experience in a laboratory; Medical or production background preferred.
• Previous people leadership experience preferred.

Responsibilities

• Oversee daily operations of the Specimen Processing department and related functions.
• Develop and implement Standard Operating Procedures for Specimen Processing.
• Review SOPs biannually and ensure compliance; update as needed.
• Ensure licensure requirements are met in collaboration with QA/Medical Director offices.
• Maintain documentation for internal and external inspections/audits.
• Provide training and oversee competency of staff; conduct performance reviews.

Skills

Leadership

Communication

Interpersonal skills

PC skills

Organizational skills

Education

Associates Degree (Preferred)

Tools

COGNOS

Oracle

EMPower

Kronos

Job description

Specimen Processing Supervisor - Cleveland, OH

Tuesday to Saturday, 6:00 AM to 2:30 PM

Pay range: $58,656+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions
• Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)
• Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines
• Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices
• Ensures all documentation is complete and reviewed as required for internal and external inspection/audit
• Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements
• Monitors incoming workflow from Logistics and makes necessary changes to ensure adequate supply of specimens to technical departments
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results
• Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions
• Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management
• Establishes and motivates a participative work environment that actively encourages and supports employee involvement.
• Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.
• May track/enter time/attendance of employees
• Prepares month-end reports
• Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively
• Prepares schedules for department employees, maintains adequate coverage for department
• Oversees and ensures adequate supply inventory for the department
• Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines
• Participates in the interview, selection, and hiring of new employees
• Responsible for coaching, development, supervision, and succession planning of staff
• Monitors ongoing performance of employees; provides corrective action and counseling as required. Prepares and administers annual performance reviews
• Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures
• Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives
• Organizes and leads projects both within the workgroup and with cross-functional groups
• Meets all deadlines assigned by the manager
• Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments, and employees in a professional manner
• All other duties as assigned

Qualifications

• Internal candidates require a minimum of two years in a Group Leader/related role
• 5 years experience in a laboratory; Medical or production background preferred
• Previous people leadership experience preferred

Physical and Mental Requirements

• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a production environment
• Must have the mental alertness and high energy required to appropriately perform job.

Skills

• PC skills, MS Office applications
• Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.
• Monitor and provide a safe work environment, prepare incident reports and implement preventative measures
• Act in a professional manner at all times.
• Must be able to adjust schedule to meet business requirements, which may include extended hours.
• Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos

Education

• Associates Degree (Preferred)

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.