Specimen Processing Group Lead

Quest Diagnostics Incorporated; Indianapolis (IN); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Day 1 Medical, dental & vision coverage

Vacation and Health/Flex Time

401(k) with company match

Employee stock purchase plan

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Indianapolis seeks a Specimen Processing Group Lead to supervise a team of Specimen Technicians. This role involves scheduling, troubleshooting, and ensuring compliance with operational procedures.

Candidates should have at least one year in a related role and preferably 3 years in a lab setting. The position offers a pay range starting at $18.00 per hour along with a broad set of benefits including health coverage and a 401(k) plan.

Qualifications

• Minimum one year in SPT III/related role for internal candidates.
• Experience in laboratory environment with Specimen Processing preferred.

Responsibilities

• Schedule coordination and supervision of Specimen Technicians.
• Monitor supply inventory and manage departmental overtime.
• Ensure compliance with Quest Diagnostics policies.

Skills

Troubleshooting and problem resolution

PC skills

Leadership

Interpersonal skills

Excellent communication skills

Flexibility and adaptability

Education

High School Diploma or Equivalent

Job description

Specimen Processing Group Lead

Indianapolis, IN | Monday to Friday, 6:00 AM to 2:30 PM, with rotational weekends.

Pay range: $18.00+ per hour.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position assists the department supervisors by performing combinations of the following activities: schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8–12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

Responsibilities

• Demonstrates a proficiency and understanding of all job duties in Specimen Processing department.
• Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed.
• Assists all SPTs in proper test selection and problem resolution.
• Answers and clarifies employee questions (including laboratory personnel) regarding processing.
• Provides appropriate feedback to supervisor(s) when problems arise.
• Completes appropriate shift paperwork, setting up for production, and ensures that their staff has cleaned up at the end of the shift.
• Monitors supply inventory, ordering supplies as needed.
• Repairs and maintains department equipment, notifying appropriate personnel when repairs beyond the general scope are required.
• Assists in or performs all training, cross‑training and department auditing functions as assigned by the supervisor(s).
• Performs all other job duties as assigned.
• In addition to above, the group leader may assist the supervisor(s) in the following:
• Prioritizing work assignments.
• Monitoring production and activity of all SPTs in order to meet department deadlines.
• Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment.
• Ensures effective employee utilization through workforce planning to include staffing weekends and holidays.
• Suggests and recommends ways to enhance workflow.
• Helps manage department overtime.
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to.

Qualifications

Required Work Experience: Internal candidates, minimum one year in SPT III/related role.

Preferred Work Experience

• 3 years experience in a laboratory environment with Specimen Processing experience preferred.
• Medical background preferred, which includes medical terminology applicable to a clinical laboratory.

Physical and Mental Requirements

• Performs multiple tasks simultaneously and with interruptions, physical and mental stress.
• Works in a biohazard environment and practices good safety habits.
• Able to sit or stand for long periods.

Skills

• PC skills including the ability to run reports & use to manage workflow; real‑time throughput.
• Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
• Demonstrates leadership by example, exhibiting good attendance, good decision‑making, and keeping the team on task.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and adaptability.
• Drives frequent employee interaction on the floor providing feedback, coaching, and guidance.
• Demonstrates excellent communication skills and ability to answer questions with both internal and external clients.
• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures.
• Works under pressure and assists department in maintaining productivity and quality goals.
• Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems.

Education

• High School Diploma or Equivalent (Preferred).

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.