Specimen Processing Group Lead

Quest Diagnostics Incorporated; Denton (TX); On-site; USD 30,996,000 - 37,195,200; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Specimen Processing Group Lead in Denton, Texas. This role involves supervising a team of Specimen Technicians, ensuring compliance with policies, and managing workflow effectively.

Ideal candidates will have at least three years of experience in a laboratory setting and strong leadership skills. Benefits start on Day 1 and include comprehensive health coverage, 401(k) with matching, and various wellness programs.

Qualifications

• Minimum of one year in SPT III or related role for internal candidates.
• 3 years experience in a laboratory environment preferred.
• Medical background preferred with knowledge of medical terminology.

Responsibilities

• Lead a team of 8–12 Specimen Technicians.
• Coordinate schedule and supervise daily activities.
• Monitor supply inventory and order needed supplies.

Skills

PC skills including the ability to run reports

Leadership by example

Strong interpersonal skills

Excellent communication skills

Education

High School Diploma or Equivalent

Job description

Specimen Processing Group Lead – Lewisville, TX

Tuesday to Saturday, 2:00 PM to 10:30 PM.

Pay range: $22.57+ per hour. Employee may be eligible for a shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details about shift differential will be provided if an offer is extended. Salary offers are based on relevant skills, training, experience, education, and certifications, market and organizational factors. Successful candidates may be eligible for an annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position assists department supervisors by performing combinations of the following activities: schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The group leader typically leads 8–12 employees, is involved in process and compliance audits, and may be responsible for performing duties listed below. Priority consideration is given to internal candidates for this position.

Responsibilities

• Demonstrates a proficiency and understanding of all job duties in the Specimen Processing department.
• Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed.
• Assists all SPTs in proper test selection and problem resolution.
• Answers and clarifies employee questions, including laboratory personnel, regarding processing.
• Provides appropriate feedback to supervisor(s) when problems arise.
• Completes appropriate shift paperwork, setting up for production, and ensures staff have cleaned up at the end of the shift.
• Monitors supply inventory and orders supplies as needed.
• Repairs and maintains department equipment, notifying appropriate personnel when repairs beyond the general scope are required.
• Assists in or performs all training, cross‑training, and department auditing functions as assigned by the supervisor(s).
• Performs all other job duties as assigned.
• In addition to the above, the group leader may assist the supervisor(s) in the following:
• Prioritizing work assignments.
• Monitoring production and activity of all SPTs to meet department deadlines.
• Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment.
• Ensures effective employee utilization through workforce planning to include staffing weekends and holidays.
• Makes suggestions and recommendations to enhance workflow.
• Helps manage department overtime.
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to.

Qualifications

Required Work Experience

Internal candidates: minimum of one year in SPT III or related role.

Preferred Work Experience

• 3 years experience in a laboratory environment with Specimen Processing experience preferred.
• Medical background preferred, which includes medical terminology applicable to a clinical laboratory.

Physical and Mental Requirements

• Performs multiple tasks simultaneously and with interruptions, physical and mental stress.
• Works in a biohazard environment and practices good safety habits.
• Able to sit or stand for long periods.

Skills

• PC skills including the ability to run reports and use to manage workflow; real‑time throughput.
• Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.
• Demonstrates leadership by example, exhibiting good attendance, good decision making, and keeping the team on task.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and adaptability.
• Drives frequent employee interaction on the floor, providing feedback, coaching, and guidance.
• Demonstrates excellent communication skills and ability to answer questions with both internal and external clients.
• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures.
• Works under pressure and assists department in maintaining productivity and quality goals.
• Ability to diffuse tense situations and apply good judgment when making decisions and resolving problems.

Education

• High School Diploma or Equivalent (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.