Night-Shift Specimen Resolution Technician

Quest Diagnostics Incorporated; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

Quest Diagnostics Incorporated in Pittsburgh, PA, is seeking a Problem Resolution Specimen Technician on a Monday to Friday night shift, with potential weekend rotations. You will resolve specimen processing issues, collaborate with processing, referral testing, and technical departments, and ensure timely testing and reporting.

Responsibilities include contacting clients for issue resolution, following SOPs, and interpreting tracking data across LIS, instrumentation and front-end automation to

Qualifications

• Minimum of one year in Specimen TechIII or related role for internal candidates.
• Minimum of 3 years lab experience, preferably in a production environment.
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred with terminology applicable to a clinical laboratory.

Responsibilities

• Serve as primary point-of-contact for resolution of common specimen problems and communicate with internal departments to avoid testing delays or service failures.
• May contact clients to obtain resolution of problems.
• Demonstrate competency in Specimen Processing problem-resolution duties and SOPs.
• Interpret specimen tracking data using available resources (logs, LIS, front-end automation, instrumentation).
• Understand compliance policies related to test ordering, reporting, add-on tests, reflex tests and custom panels.
• Assist with priority handling of samples with limited stability and issues impacting client and patient care.
• Retrieve specimens from storage, assess sample adequacy, research test ordering information, and stability requirements.
• Enter TIQs/TNPs accurately.
• Process, document, and review mislabeled/unlabeled specimens.
• Identify and escalate trending problems to management.
• Maintain working knowledge of MS Office.
• Perform other assigned duties.

Skills

Communication

Teamwork

Problem solving

MS Office

Job description

Quest Diagnostics Incorporated in Pittsburgh, PA, is seeking a Problem Resolution Specimen Technician on a Monday to Friday night shift, with potential weekend rotations. You will resolve specimen processing issues, collaborate with processing, referral testing, and technical departments, and ensure timely testing and reporting.

Responsibilities include contacting clients for issue resolution, following SOPs, and interpreting tracking data across LIS, instrumentation and front-end automation to