Specimen Collection Technician

Quest Diagnostics; Parsippany-Troy Hills (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Quest Diagnostics is seeking a Specimen Collection Technician in Parsippany, NJ, to perform drug screen collections and register patients accurately. Working Monday to Friday from 8:30am to 5:00pm, the role requires strong communication skills and attention to detail. Competitive salary, excellent benefits, and opportunities for career advancement are available.

Benefits

Medical, supplemental health, dental & vision

401(k) plan with company match

Education assistance

Annual incentive plans

Vacation and Health/Flex Time

Employee stock purchase plan

Qualifications

• Customer service experience required.
• Medical training or Phlebotomy certification preferred.
• Valid driver’s license essential.

Responsibilities

• Collect drug screen specimens accurately and on time.
• Maintain records and documentation as required.
• Communicate effectively with clients and team.

Skills

Organizational skills

Strong interpersonal skills

Strong communication skills

Ability to manage stress

Education

High School Diploma or Equivalent

Job description

Overview

Specimen Collection Technician - Parsippany, NJ - Monday - Friday 8:30am to 5:00pm

*Proof of COVID-19 vaccination will be required – unvaccinated individuals will be subject to regular testing

Responsible for performing drug screen collection activities (urine drug screen specimen collections or phlebotomy) in the Patient Service Center (PSC) accurately and on time. May also be required to receive and register patients using electronic or paper requisitions and/or perform phlebotomy in high volume PSC.

Pay Range: $17.20 - $25.09 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs• Annual, no-cost health assessment program Blueprint for Wellness• healthyMINDS mental health program• Vacation and Health/Flex Time• 6 Holidays plus 1 "MyDay" off• FinFit financial coaching and services• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service• Employee stock purchase plan• Life and disability insurance, plus buy-up option• Flexible Spending Accounts• Annual incentive plans• Matching gifts program• Education assistance through MyQuest for Education• Career advancement opportunities• and so much more!

Responsibilities

• Communicates appropriately with clients, customers, coworkers and the general public.
  • Greet customers appropriately. Treat all customers in a courteous manner
  • Keeps information confidential per company and procedural policies.
  • Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time.
• Ensures all drug screen specimens and phlebotomy specimens are collected accurately and on time.
  • Collects specimens according to established procedures.
  • Responsible for completing chain of custody forms accurately.
  • Responsible for completing requisitions accurately
  • Phone employers (clients) to verify test(s) ordered, discuss collection or identification issues, per established procedures.
  • Package specimens for transport.
• Maintains required records and documentation.
  • Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
  • Maintains all appropriate PSC/Collection logs.
  • Clerical duties: filing, maintain customer log, fax Medical Review Officer (MRO) documents as required, prepare MRO and employer (client) envelopes for mailing. May require electronic data entry.
  • Assist with compilation of monthly statistics and data. Submits data on time monthly.
  • Submits accurate time and travel logs as directed by management and on time.
  • Submits accurate expense forms, if applicable, on the required day.
• Demonstrates organizational commitment.
• Miscellaneous duties and responsibilities.
  • Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
  • Help with inventories and stocking supplies as assigned.
  • Answers phones and dispatches calls when assigned.
  • Participates on teams and special projects when asked.

Qualifications

QUALIFICATIONS

Required Work Experience:

• Must have reliable transportation, valid driver license and driving record that meets Quest Diagnostics driver safety guidelines, if applicable.
• Customer service in a service environment.

Preferred Work Experience:

• N/A

Physical and Mental Requirements:

• Must be available for on-call collections 24/7.
• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high volume setting

Knowledge:

• Knowledge of various types of specimen collection procedures (urine, phlebotomy)
• The position requires the ability to effectively communicate in English.

Skills:

• Organizational skills
• Strong interpersonal skills
• Strong communication skills
• Ability to commit to clerical duties and electronic data entry
• Able to manage concerns of customers and employees in a professional manner

EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS Medical training: medical assistant or paramedic trainingPhlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)Valid driver’s license(Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-89044

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.