Specialty Testing Customer Service Support Rep-Work from home

Laboratory Corporation; Burlington (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Support Representative to join their Specialty Testing team. This remote position offers the chance to work in a fast-paced environment, assisting patients and clients with health insurance coverage, billing inquiries, and payment options. Ideal candidates will possess strong communication skills, healthcare experience, and the ability to navigate multiple systems. With a focus on patient confidentiality and adherence to regulations, this role is vital in ensuring clients receive timely and accurate information. Join a team that values inclusion and offers comprehensive benefits for eligible employees.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time Off (PTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• 1-3 years of applicable experience in customer service.
• Ability to interpret insurance benefits and billing practices.

Responsibilities

• Assist patients with insurance coverage and billing inquiries.
• Document conversations and maintain billing records accurately.

Skills

Healthcare experience

Customer service

Communication skills

Bilingual (English and Spanish)

Attention to detail

Ability to work in high call volume

Education

High school diploma

Associate degree or higher

Tools

MS Windows

MS Office

Laboratory Information System (LIS)

XIFIN

Job description

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities:

• Ability to work in a high call volume environment, averaging 75 calls per day from patients, doctor’s offices and/or private insurance carriers
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work in multiple systems/websites simultaneously.
• Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned

License/Certification/Education:

Recommended:

• High school diploma required
• Associate degree or higher is a plus
• 1-3 years of applicable experience

Competencies:

• Healthcare experience needed
• Knowledge of professional medical billing and collection practices preferred
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
• Working knowledge of prior authorization, a plus
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• XIFIN experience preferred
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes highly preferred
• Previous customer service experience handling high call volume preferred
• Excellent verbal and written communication skills
• Able to follow established program protocols and procedures
• Computer proficiency - MS Windows, MS Office, and database experience
• Must be organized and detail-oriented
• Ability to review large amounts of data for accuracy
• Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes, a plus
• Bilingual in English and Spanish highly desirable

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

• Internet speed of at least 50 megabytes per secondNo satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi

Ability to work the following schedule: Monday-Friday

7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am – 7:00pm EST

Pay Range: $15.50-$19.00 or State/Local minimum wage, if higher.

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Application window closes: 5/9/2025

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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