Specialty Strip Account Manager

Socket.dev; South Bend (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev in the United States seeks an Inside Sales/Account Support professional to align with outside sales, production, and scheduling teams. You will proactively address customer requirements and professionally represent the company in daily interactions with key customers.

You will become a trusted advisor to outside sales reps, take ownership of communications, and help ensure accurate pricing, master contracts, and on-time delivery while supporting inventory management and forecast

Qualifications

• Willingness to learn and grow in the steel processing business.
• Excellent written and spoken communication skills.
• Strong organizational skills with attention to detail.
• Ability to balance customer needs with company constraints.
• Two-year degree in Business or related field (or equivalent).
• Prior inside sales experience preferred.

Responsibilities

• Interact with outside sales, scheduling, production, and materials to address customer requirements.
• Professionally represent the company in daily interactions with key customers.
• Partner with outside sales reps and advise internally after gaining knowledge about customers.
• Own communications to build relationships that support the business.
• Champion master contracts to ensure correct usage and purchases.
• Drive on-time delivery and inventory management by monitoring shipments and reports.
• Manage pricing changes per customer program.
• Reconcile purchase orders and assist in quality planning with quotes.
• Learn customer order patterns to manage forecast effects on the business.
• Assist in outside processing (toll orders) as needed.

Skills

Communication

Organizational skills

Customer focus

Learning mindset

Time management

Team collaboration

Education

2 year degree in Business or related

Job description

Description

Responsibilities

• Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
• Professionally represent the company in daily interactions with key customers.
• Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers.
• Take ownership of communications both internally and to customers to help build and strengthen relationships that support the business.
• Champion and closely manage master contracts to ensure usage and purchases are correct.
• Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
• Manage pricing changes according to each specific customer program.
• Reconcile customer purchase orders and assist in developing advanced quality plans with what was quoted and ensure critical accuracy.
• Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.
• Assist in outside processing (toll orders) as needed.

Requirements

Requirements:

• A willingness to learn and grow in the steel processing business.
• Excellent communication skills both written and orally.
• Strong organizational skills with attention to detail. .
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
• 2 year degree in Business or other relevant areas - equivalent experience will be accepted.
• Prior Inside sales experience highly preferred