Specialty Scheduling Coordinator (Solid Organ Transplant)

Fairview Health Services; Minneapolis (MN); Remote; USD 42,000 - 48,000; Full time

Job summary

Fairview Health Services in Minneapolis is seeking a Specialty Scheduling Coordinator for the Solid Organ Transplant service. The role handles inbound calls, coordinates patient scheduling, gathers required visit information, and ensures accurate registration and insurance coverage.

You will collaborate with clinic teams and leaders, document the process in Epic, and communicate clearly and promptly with patients and staff to keep schedules running smoothly.

Qualifications

• 1 year experience in patient scheduling and registration in a healthcare setting.
• 2 - 3 years of strong customer service experience.
• Excellent phone management and organizational skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner.
• Secures information pertinent to the patient visit.
• Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverage.
• Collaborates with multiple supervisors, managers, operations directors and service line leaders.
• Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe.
• Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method.
• Communicates verbal and written information in clear, concise, accurate, and timely manner.

Skills

Customer service experience

Phone management

Attention to detail

Organizational skills

Education

High School diploma or GED

Job description

Job Overview

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Specialty Scheduling Coordinator (Solid Organ Transplant)

• Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner
• Secures information pertinent to the patient visit
• Completes intake with as muchdata/facts/informationas possible to assure appropriate registration, scheduling and insurance coverage
• Collaborates with multiple supervisors, managers, operations directors and service line leaders
• Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe
• Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method
• Communicates verbal and written information in clear, concise, accurate, and timely manner

What you will need

• High School diploma or GED
• 1 year experience in patient scheduling and registration in a healthcare setting
• 2 - 3 years of strong customer service experience
• Excellent phone management and organizational skills
• Strong attention to detail and organizational skills

Location

At this time, this position will be working remote (MN residents only)

Hours

40 hours/week, Monday - Friday, 8:30 AM - 5:00 PM

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status