Remote Solid Organ Transplant Scheduling Specialist

Fairview Health Services; Minneapolis (MN); Remote; USD 42,000 - 48,000; Full time

Job summary

Fairview Health Services in Minneapolis is seeking a Specialty Scheduling Coordinator for the Solid Organ Transplant service. The role handles inbound calls, coordinates patient scheduling, gathers required visit information, and ensures accurate registration and insurance coverage.

You will collaborate with clinic teams and leaders, document the process in Epic, and communicate clearly and promptly with patients and staff to keep schedules running smoothly.

Qualifications

• 1 year experience in patient scheduling and registration in a healthcare setting.
• 2 - 3 years of strong customer service experience.
• Excellent phone management and organizational skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner.
• Secures information pertinent to the patient visit.
• Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverage.
• Collaborates with multiple supervisors, managers, operations directors and service line leaders.
• Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe.
• Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method.
• Communicates verbal and written information in clear, concise, accurate, and timely manner.

Skills

Customer service experience

Phone management

Attention to detail

Organizational skills

Education

High School diploma or GED

Job description

Fairview Health Services in Minneapolis is seeking a Specialty Scheduling Coordinator for the Solid Organ Transplant service. The role handles inbound calls, coordinates patient scheduling, gathers required visit information, and ensures accurate registration and insurance coverage.

You will collaborate with clinic teams and leaders, document the process in Epic, and communicate clearly and promptly with patients and staff to keep schedules running smoothly.