Specialty Sales Account Manager

Ingersoll Rand; Rockingham (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health care options

Dental and vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Specialty Commercial Account Manager for the ERGO & Industrial segment in Southern Pines, NC. You will manage key accounts, drive growth, and coordinate with cross-functional teams to ensure on-time delivery and exceptional customer experience.

The role requires 3+ years in industrial sales or account management within manufacturing, with strong communication and problem-solving skills.

Qualifications

• 3+ years of work experience within Industrial Sales, Account Management or Customer Service in a manufacturing environment.
• Bachelor’s degree preferred in Business, Engineering or a related field.
• Hybrid/on-site role in Southern Pines, NC with local travel to vendor sites.

Responsibilities

• Manage client accounts as the primary contact, ensuring proactive support and long-term relationships.
• Drive account growth by identifying expansion opportunities and leading reviews.
• Oversee vendor and customer relationships to ensure timely delivery and satisfaction.
• Review quotes, convert opportunities into orders, and manage custom-order projects.
• Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources.
• Maintain accurate order documentation, production schedules, and shipment records.
• Analyze demand, forecasts, and SKU performance to support planning.
• Lead continuous improvement initiatives and mentor team members.

Skills

Communication skills

Customer service mindset

Problem solving

Conflict resolution

Detail orientation

Collaboration

Team work

Education

Bachelor’s Degree in Business, Engineering or related field

Tools

Oracle r12

Windchill

Creo

Microsoft Excel

Salesforce

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Specialty Sales Account Manager – ERGO & Industrial

Location

Southern Pines, NC – Onsite

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Power Tools and Lifting Equipment division of Ingersoll Rand has an opportunity to join the Commercial Sales Team as a Specialty Commercial Account Manager. We are committed to building strong partnerships – both with our distributors, customers and our cross-functional teams. This position will be responsible for relationship-building, project management, vendor management, problem-solving, and deliver exceptional customer experience. In this role, you will serve as the primary point of contact for specialty, ERGO and custom order process and will ensure smooth order execution, proactive communication, project management and long-term account growth. In addition, the position will be asked to assist with problem solving for products manufactured within the company and with vendors. This position will be a hybrid position and will work on site at the Southern Pines, NC manufacturing plant 3 days each week.

Responsibilities

• Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long-term relationships.
• Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings.
• Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction.
• Review quotes, convert opportunities into orders, and manage custom-order projects from initiation through delivery.
• Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities.
• Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting.
• Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency.
• Lead continuous improvement initiatives, support cross-functional project execution, and mentor team members involved in account coordination.

Requirements

• 3+ years of work experience within an Industrial Sales, Account Management or Customer Service within a Manufacturing environment

Core Competences

• Excellent communication skills, both written and verbal
• Customer service mindset with strong problem-solving and conflict resolution skills
• Detail-oriented, especially with data entry, tracking, and documentation
• Collaborative and team-focused, with the ability to work across departments
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire. Oracle experience a plus

Preferences

• Bachelor’s Degree in Business, Engineering or a related field preferred.
• System experience, Oracle r12, Windchill, Creo, Microsoft Excel and Salesforce experience preferred
• Industrial tool, hoist or parts experience preferred

Travel & Work Arrangements/Requirements

• This position will be based in Southern Pines, NC
• Local travel to vendor sites

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Diversity and Inclusion

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.