Specialty Sales Account Manager

Ingersoll-Rand; Southern Pines (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Job summary

Ingersoll-Rand is seeking a Specialty Sales Account Manager for their Southern Pines, NC location. The ideal candidate will manage client accounts, ensuring strong long-term relationships and account growth by identifying opportunities and enhancing product offerings.

Responsibilities include overseeing vendor relationships, coordinating with various departments, and analyzing customer demand. A Bachelor's degree and experience in industrial sales or customer service are preferred, along with proficiency in Microsoft Office and Oracle. A comprehensive benefits package is offered as well.

Qualifications

• 3+ years of work experience in Industrial Sales, Account Management or Customer Service.
• Bachelor’s degree is preferred.

Responsibilities

• Manage client accounts and maintain strong relationships.
• Drive account growth by identifying opportunities.
• Ensure timely product delivery and high customer satisfaction.
• Coordinate with various departments to align resources.
• Analyze customer demand and order trends.

Skills

Industrial Sales experience

Customer service skills

Excellent communication skills

Detail-oriented

Proficiency in Microsoft Office

Education

Bachelor’s Degree in Business, Engineering or related field

Tools

Oracle r12

Salesforce

Microsoft Excel

Job description

SF Job Req ID: Specialty Sales Account Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Specialty Sales Account Manager – ERGO & Industrial

Location

Southern Pines, NC – Onsite (hybrid: 3 days per week onsite)

Responsibilities

• Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long‑term relationships.
• Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings.
• Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction.
• Review quotes, convert opportunities into orders, and manage custom‑order projects from initiation through delivery.
• Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities.
• Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting.
• Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency.
• Lead continuous improvement initiatives, support cross‑functional project execution, and mentor team members involved in account coordination.

Requirements

• 3+ years of work experience within an Industrial Sales, Account Management or Customer Service within a Manufacturing environment.

Core Competences

• Excellent communication skills, both written and verbal.
• Customer service mindset with strong problem‑solving and conflict resolution skills.
• Detail‑oriented, especially with data entry, tracking, and documentation.
• Collaborative and team‑focused, with the ability to work across departments.
• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire. Oracle experience a plus.

Preferences

• Bachelor’s Degree in Business, Engineering or a related field preferred.
• System experience, Oracle r12, Windchill, Creo, Microsoft Excel and Salesforce experience preferred.
• Industrial tool, hoist or parts experience preferred.

Travel & Work Arrangements

• This position will be based in Southern Pines, NC.
• Local travel to vendor sites.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

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