Specialty Pharmacy Technician & Process Improvement Lead

001 University of Rochester; City of Rochester (NY); On-site; USD 26,000 - 35,000; Full time

Job summary

The University of Rochester invites applications for a Pharmacy Technician in Rochester, New York. The role provides specialized support, oversight, and leadership in a designated pharmacy area, assisting in training, troubleshooting, and process improvement.

Expect duties spanning SOP development, training coordination, and performance optimization across the department. Qualified candidates will have a High School diploma or equivalent, with 3 years of related experience preferred.

Qualifications

• High School diploma required.
• Or equivalent combination of education and experience.
• 3 years of experience as a pharmacy technician in related practice area preferred.

Responsibilities

• Develops and maintains training materials specific to assigned specialty area.
• Coordinates and actively participates in training of new technicians.
• Ensures competency is maintained and develops competency programs where appropriate.
• Maintains documentation of completed training and competency.
• Provides feedback to staff when issues are identified or additional training/information is required.
• Develops and maintains SOPs.
• Maintains workflow and identifies opportunities to reduce waste of resources and maximize efficiency.
• Actively seeks process improvement strategies and brings forward creative solutions.
• Implements new procedures in conjunction with supervisor and/or pharmacy management.
• Ensures technicians are following proper processes and procedures.
• Provides feedback and remediation if necessary.
• Provides data and metrics to management to monitor efficiency and efficacy of processes.
• Creates and maintains downtime procedures published online for all appropriate staff to access.
• Troubleshoots common issues with software or hardware utilized.
• Handles the most complex issues and triages as necessary.
• Contacts and coordinates with vendor field technicians or support as appropriate.
• Notifies appropriate staff, supervisors and management if issue will impact operational workflow or if there are changes to the work process.
• Outside of their specialty area, troubleshoots issues with commonly used pharmacy technology, including eRecord, Pyxis, and CII Safe, providing support to the department when able.
• Assists with handling workflow issues in all areas of the department as an experienced technician.
• Provides coverage to specialized area on a routine basis, assisting in daily work flow and during downtime.
• Acts as a role model for team members, following all standard operating procedures, policies and regulations.
• Maintains skills in other areas outside specialty area to allow for staffing flexibility and assigned duties as needed.
• Serves as a resource for other technicians, using expertise and experience to guide decision making.
• Completes other assigned tasks appropriate for certified pharmacy technicians.
• Other duties as assigned.

Skills

Communication

Multitasking

ICARE values

Team collaboration

Education

High School diploma

Equivalent education/experience

Tools

eRecord

Pyxis

CII Safe

Pharmacy applications

Job description

The University of Rochester invites applications for a Pharmacy Technician in Rochester, New York. The role provides specialized support, oversight, and leadership in a designated pharmacy area, assisting in training, troubleshooting, and process improvement.

Expect duties spanning SOP development, training coordination, and performance optimization across the department. Qualified candidates will have a High School diploma or equivalent, with 3 years of related experience preferred.