Specialty Pharmacy Technician - Patient Care Coordinator

Altruix; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a mission-driven organization dedicated to improving lives through exceptional pharmacy services. As a Patient Care Coordinator Pharmacy Technician, you'll play a vital role in ensuring medication adherence for individuals with behavioral health and developmental disabilities. This position offers you the chance to make a real difference in people's lives while working in a supportive and collaborative environment. With a focus on teamwork and ethical practices, you'll be part of a company that values every individual's contribution. If you're passionate about helping others and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Competitive Salary

Medical Insurance

Dental Insurance

Vision Insurance

401K Program

Paid Time Off

Paid Holidays

Qualifications

• Must have a high school diploma or equivalent and experience in a pharmacy setting.
• Detail-oriented with strong communication skills and ability to work in a team.

Responsibilities

• Process new prescriptions and manage resident profiles efficiently.
• Serve as the primary contact for facilities, ensuring customer needs are met.

Skills

Customer Service

Data Entry

Communication Skills

Detail Oriented

Team Player

Education

High School Diploma or GED

Experience in Pharmacy

Tools

Specialty Pharmacy Software (QS1/PrimeRx)

Computer Skills

Job description

Job Summary

It's not just a job. It's a mission.

Altruix is a high-touch pharmacy dedicated to behavioral health and intellectual & developmental disability populations. The company's pharmacy expertise, optional Medherent technology, and special packaging promote medication adherence. Altruix provides value-added services that help clients take their medications as prescribed without having to juggle pill bottles, while physicians and staff spend less time managing medications, getting essential information, and dealing with errors. Altruix customers achieve improved outcomes such as 90% adherence, 40% fewer dollars spent on ER and hospital visits. For more information, visit www.altruix.com.

The Patient Care Coordinator Pharmacy Technician is responsible for the overall care of the facilities and serves as their primary point of contact. They are responsible for processing new prescriptions received from the facilities, managing resident profiles, providing customer service, and coordinating with other departments to ensure the customer's needs are met. They will also assist with dispensing of prescriptions under the direct supervision of a pharmacist and in accordance with state pharmacy regulations.

Main Responsibilities

• Inputs patient data and medication orders into a computer system to produce labels (data entry)
• Communicates with internal and external customers in a pleasant and professional manner
• Serves as the primary point of contact for assigned facilities, coordinating with other departments when necessary
• Maintains open communication and works on clarifications with all assigned facilities and physicians
• Processes all inbound faxes from assigned facilities and triages new prescriptions, updates resident profiles, enters literal orders, and discontinues required medications
• Fills prescription items, as permitted by the State Board of Pharmacy, packaging medications for dispensing and for delivery, meeting the accuracy and productivity standards of the pharmacy
• Labels products appropriately, including cautionary or auxiliary labels
• Participates in the periodic inventory of the pharmacy
• May process returned medications from the facility for credit or destruction
• Assists in the training of new employees
• Follows the policies on triaging new prescriptions, ensuring all information is complete
• Escalates all concerns to the Pharmacy Manager immediately
• Assists other Pharmacy technicians when needed
• Answers telephones and fields questions accordingly
• Performs other tasks as assigned
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
• To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education/Learning Experience

• Required: HS diploma, GED, or Equivalent Work Experience
• Required: Experience in a pharmacy and customer service setting
• Required: Ability to operate a computer; ability to recognize and identify medications, communicate clearly and professionally
• Desired: Specialty pharmacy Experience Skills/Knowledge
• Desired: Experience with Specialty pharmacy software (QS1/PrimeRx preferred)

Licenses/Certifications

• Preferred: PA Certified Pharmacy Technician (CPhT)
• Required: Detail oriented; goal oriented, team player, effective oral communication

Benefits

• Competitive salary
• Medical, Dental, Vision, Long Term Disability and Life Insurance
• 401K Program
• Paid time off
• Paid holidays

Altruix is a values driven organization striving to fulfill our mission - to improve the lives of people through exceptional, caring pharmacy services - with HEART.

Hopeful - We believe in the power of the human spirit, that every person matters, and we find a way to say yes.

Ethical - We do what is right with honesty, integrity, and transparency.

Accountable - We take ownership of problems, welcome feedback, and seek continuous improvement.

Respectful - We treat every person with kindness and listen with an open mind.

Team-oriented - We put clients and providers first, act with humility, and work together for the well-being of others.

Benefit summary/EEOC Statement/Drug-Free and testing

Altruix offers a competitive salary and a comprehensive benefit package which includes medical, dental and vision plans through CareFirst (a Blue Cross Blue Shield plan); employer paid long-term disability coverage and life insurance; an employer matched 401K plan; paid time off and paid holidays.

Altruix is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, placement, training, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and other employment practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other trait protected by federal, state, or local laws. Altruix is a drug-free work environment and requires pre-employment drug and alcohol testing as a condition of employment.