Specialty Pharmacy Technician (CPhT) | Patient Care

CSI Companies; Brandon (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

CSI Pharmacy is seeking a Certified Pharmacy Technician (CPhT) to join our on-site team in Tampa, FL. You will deliver high-quality customer service to patients regarding prescriptions, billing, and delivery scheduling.

The role requires strong communication, detail orientation, and the ability to work in a fast-paced environment. Scheduling, accuracy, and collaboration with pharmacists are essential.

Qualifications

• CPhT certification required.
• Minimum two years medical or pharmacy experience.
• At least 1 year in a call center or similar customer service role.

Responsibilities

• Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provides timely response to patients’ inquiries by telephone and/or email, consistent with service and quality standards.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
• Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient’s condition.
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
• Ensures that good patients’ relations are maintained, and patients’ claims, and complaints are resolved fairly and effectively.
• Contacts the pharmacists to alert them of any changes in patient’s condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
• Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
• Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
• Documents information received from calls and provides notification of any urgeorders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintains effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Performs other duties and responsibilities as assigned.

Skills

Customer Service

Oral Communication

Written Communication

Teamwork

Education

CPhT required

Medical or pharmacy experience

Call center/customer service experience

Job description

CSI Pharmacy is seeking a Certified Pharmacy Technician (CPhT) to join our on-site team in Tampa, FL. You will deliver high-quality customer service to patients regarding prescriptions, billing, and delivery scheduling.

The role requires strong communication, detail orientation, and the ability to work in a fast-paced environment. Scheduling, accuracy, and collaboration with pharmacists are essential.