Specialty Pharmacy Technician (419) (1876)

Noble Health Services; City of Utica (NY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Noble Health Services in Utica, NY is seeking a Pharmacy Technician in the Specialty Pharmacy department to support the medication-use cycle under supervision of a pharmacist. You will process prescriptions, handle insurance navigation, and prepare shipments while delivering excellent patient service.

The role emphasizes accuracy, regulatory compliance, and collaboration with providers, payers, and the pharmacy team to ensure timely, high-quality care for specialty patients.

Qualifications

• Minimum: High School Diploma or GED
• Preferred: Pharmacy Technician or related certification
• 3-6 months’ experience as a pharmacy technician
• Experience in a customer service related field

Responsibilities

• Prepare medication orders for final review by a pharmacist
• Navigate insurance plans and accurately bill the appropriate insurance
• Assist patients with copayment assistance resources and financial programs
• Collaborate with prescriber offices to resolve prior authorizations and clarifications
• Work under the supervision of a registered pharmacist while complying with laws and regulations
• Fill orders accurately and maintain appropriate stocking levels
• Prepare and package refrigerated and non-refrigerated shipments
• Maintain professional appearance and participate in quality assurance processes

Skills

Customer service

Attention to detail

Communication

Pharmacy terminology

Education

High School Diploma or GED

Pharmacy Technician certification (preferred)

Job description

Job Summary:

Performs pharmacy technician duties within the Specialty Pharmacy department under the direct supervision of a registered pharmacist. The Specialty Pharmacy Technician supports the full medication-use cycle for specialty patients, including patient intake, insurance navigation and billing, prescription processing, order fulfillment, and shipping/distribution of refrigerated and non-refrigerated medications. The technician provides excellent customer service to patients, caregivers, and provider offices; assists patients in identifying and accessing copayment and financial assistance resources; and maintains accurate, up-to-date patient records within the pharmacy's computerized system. The technician collaborates closely with pharmacists, prescriber offices, and payers to resolve patient-specific issues, and works in accordance with departmental policy, accreditation standards (e.g., URAC), and applicable local, state, and federal law to ensure timely, accurate, and high-quality care for specialty pharmacy patients.

Job Duties:

• Prepare medication orders for final review by a pharmacist
• Navigates insurance plans and accurately bills the appropriate insurance, including coordination of benefits for patients with more than one payer, understanding overrides and codes, and performing manual billing as needed.
• Stays informed on current availability of, and assists patients with, copayment assistance methods, including copayment cards or programs, foundation support, and grant support.
• Collaborates with prescriber offices to resolve patient-specific issues, including prior authorizations, missing information, and clinical clarifications.
• Works under the supervision of a registered pharmacist while staying current with local, state, and federal pharmacy laws and regulations.
• Responsible for the proper and accurate filling of each individual order
• Maintain and keep reasonable production as determined by supervisor
• Prepare refrigerated and non-refrigerated shipments for UPS and FedEx daily
• Assist in preparation of packaging for shipments
• Check in orders and ensure appropriate stocking levels in pharmacy
• Maintain a professional and clean appearance in pharmacy always
• May assist in orienting and training new employees
• Consistently and fully participates in departmental quality assurance and quality improvement processes, including URAC and other accreditation requirements.

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

Qualifications

Travel:

• The job may require travel from time- to-time, but not on a regular basis
• Position is hybrid - 12 Rhoads Drive, Utica, NY

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: Pharmacy Technician or related certification

Experience:

• Experience in a customer service related field
• 3-6 months’ experience as a pharmacy technician