Specialty Pharmacy Technician

Polaris Pharmacy Services; Rockaway Township (NJ); Sur place; USD 48 000 - 60 000; Plein temps

Résumé du poste

Polaris Pharmacy Services is seeking a Specialty Pharmacy Technician to support pharmacy operations, ensuring HIPAA compliance and adherence to SOPs while assisting patients with insurance benefits and copay assistance. You will handle routine calls, verify patient data, and input prescriptions into pharmacy software in a fast-paced setting.

The role requires strong communication, attention to detail, and the ability to work evenings or weekends as needed.

Qualifications

• Must have reliable customer service skills and be able to communicate clearly with patients and staff.
• Able to read, write, speak and understand English well.
• Proficient in Microsoft Office (Outlook, Excel) and experience producing reports as needed.

Responsabilités

• Handle calls not needing pharmacist attention and gather patient information.
• Verify insurance eligibility and assist with copay or assistance programs.
• Enter prescription data into pharmacy software accurately and securely.
• Triage prescriptions to appropriate providers and resolve simple claim issues.
• Stay current on payer policies and financial assistance resources.

Connaissances

Customer service

Communication skills

English proficiency

Microsoft Office

Pharmacy software

Outils

Pharmacy software systems

Insurance portals

Description du poste

Specialty Pharmacy TechnicianA Specialty Pharmacy Technician is responsible for contributing to efficient and effective pharmacy operations, including but not limited to:Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics — including any Company employee agreements.Complying with all relevant pharmacy accreditation standards.Maintaining confidentiality of all patient and Company information (HIPAA compliance required).Adhering to pharmacy workflow procedures at each assigned task station.Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback.Remaining flexible for scheduling and business needs.Duties and ResponsibilitiesUnder the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist:Handle telephone calls that do not require the pharmacist’s direct attentionGather and complete patient information profiles accuratelyVerify insurance and benefits eligibility, including copay assistance or other aid programs, and guide patients accordinglyTriage prescriptions appropriately to internal and external providersManage patient documents promptly and accuratelyEnter prescription data accurately into pharmacy software systemsIdentify payer types and requirements based on insurance informationDetermine payer requirements such as Prior Authorization, Step Therapy, and Specialty Drug restrictionsUse prescriber, insurance, and pharmacy portals to enhance communicationTroubleshoot and resolve claim issues, including managing a portfolio of rejected claims, with working knowledge of Medicare Part D and other third-party plansEnsure timely billing, including completing and submitting prior authorization formsStay current on payer policies, program changes, and financial assistance resourcesCommunicate and collaborate with prescribers and their staff regarding prescription needs, financial assistance, or prior authorizationsFill prescriptions by retrieving, counting, and pouring medications (as required)Assist with inventory management, including ordering, unpacking, and receiving medication shipmentsPerform general administrative duties such as filing, returning calls, and assisting in-person customersVerify and collect payment information pertaining to patients shipment.Duties and responsibilities may vary based on business needs, state board of pharmacy regulations, licensure requirements, accreditation standards, and the state in which the employee is licensed and/or physically performing work.Required QualificationsState-level licensure and national certification as required by the home state and state board of pharmacyRegular and predictable attendance, including evenings, weekends, and holidaysAbility to complete required training within designated timeframesAbility to provide excellent customer service in person and over the phone, demonstrating compassion and empathyStrong communication skills with the ability to read, write, speak, and understand EnglishAbility to work in a fast-paced environment and pivot quickly between tasksAbility to work both independently and collaborativelyBasic math and analytical skillsProficiency in Microsoft Office (Outlook, Excel, Teams) and ability to produce departmental reports as neededPreferred Qualifications1–3 years of experience as a Pharmacy TechnicianPrevious experience in a pharmacy or medical settingPrevious customer service or retail experiencePhysical DemandsThe physical demands described here represent those required to successfully perform the essential functions of this job:May sit or stand 7–10 hours per dayMay occasionally need to sit, climb, balance, stoop, kneel, bend, or walkMay be required to work extended hours as neededMay lift and/or move up to 30 poundsMust be able to function in typical pharmacy work environmentsMust pass background and drug test