Specialty Pharmacy Technician

Shieldshealthsolutions; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

$2,000 Sign On Bonus

Job summary

Shields Health Solutions is hiring a Pharmacy Liaison in Albuquerque, NM, to provide comprehensive medication management services. The ideal candidate will work closely with patients and hospital clinicians to ensure quality care and medication adherence.

Key responsibilities include educating patients, collaborating with clinical staff, and resolving insurance issues. Candidates are required to have a High School Diploma or GED and must be a state-registered pharmacy technician.

Qualifications

• 2-5 years of experience as a Pharmacy Technician preferred.
• Ability to educate patients on medication and pharmacy services.
• Knowledge in rheumatology, oncology, and/or neurology is a plus.

Responsibilities

• Provide custom medication management services to hospital patients.
• Work alongside hospital clinicians to serve patients.
• Educate patients on pharmacy services and ensure medication adherence.
• Communicate effectively with centralized Patient Service Center.
• Assist in resolving insurance-related issues.

Skills

Medication management

Patient communication

Collaboration

Problem-solving

Attention to detail

Education

High School Diploma or GED

State-registered pharmacy technician certification

Job description

Pharmacy Liaison (Specialty Pharmacy Technician) - $2,000 Sign On Bonus

Job Purpose

Shields is seeking a highly motivated, self‑driven professional who is eager to build a rewarding career with a fast‑growing leader in specialty pharmacy.

This role requires someone who can work independently while fostering strong, credible relationships with patients, clinicians, and colleagues. The ideal candidate is results‑oriented, positive, and committed to delivering exceptional quality and service. Attention to detail and strong organization skills are essential.

The successful candidate will be professional, approachable, and comfortable interacting with others both in‑person and over the phone. Reliability, open‑mindedness, and determination are key, along with empathetic communication and the ability to understand different perspectives. Most importantly, this individual must thrive as part of a close, collaborative team.

The Pharmacy Liaison provides integrated support to patients and pharmacists through a hands‑on approach to total quality patient care. This includes working closely with patients to ensure medication adherence using our tools and applications and encouraging specialty clinic patients to fully utilize the pharmacy’s superior care services.

As the liaison will be based within a medical center clinic, seamless integration with the clinic team – including doctors, nurses, and staff – is critical to success in this role.

Job Duties

• Provide legendary care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face‑to‑face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improve their overall care
• Support outpatient retail and specialty prescription medication needs
• Grow the specialty pharmacy’s patient population
• Ensure that patients remain on track with medication regimens—outbound therapy/medication adherence check‑ups; secure refill prescriptions
• Communicate effectively with the centralized Patient Service Center regarding such communications as the refill report, the zero‑fill report, the monthly outstanding report and the appointment list
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band‑Aids
• Answer, resolve and triage inbound inquiries
• Perform refill reminder calls under the supervision of a pharmacist
• Resolve insurance‑related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
• Ensure appropriate documentation in all required systems/tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increase productivity, quality, and customer‑service standards
• Identify trends, resolve problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value‑added business partner to stakeholders throughout the organization
• Protect organization’s value by keeping information confidential
• Update knowledge by participating in educational opportunities, reading professional publications, maintaining networks, participating in professional organizations
• Willing to do whatever is necessary for the betterment of the Company
• Other duties as assigned

Specialties

Knowledge of rheumatology, oncology and/or neurology a plus

Experience / Education

Required Licensure / Certification: State‑registered pharmacy technician; nationally certified as a CPhT or equivalent. Additional licensure obtained within mutually agreed timeframe if required. Continued employment contingent upon meeting these requirements.

Years of Experience: Required 2 years; preferred 3‑5 years as a Pharmacy Technician.

Education: High School Diploma or GED required.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.