Specialty Pharmacy Process Improvement Lead

CVS Health; Harrisburg (Dauphin County); Presencial; USD 60.000 - 133.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Descripción de la vacante

CVS Health is seeking a Specialty Process Improvement Manager to lead and support process and performance initiatives within the Specialty Pharmacy. You will drive efficiency, quality, and customer experience, and improve key metrics like call quality and net promoter score.

The role requires 5–8 years of leadership in operational improvement, Lean Six Sigma, data analysis, and strong collaboration across teams.

Formación

• 5-8 years leading operational improvement efforts and projects.
• Lean Six Sigma tools and methodologies (DMAIC, Kaizen, Process Mapping).
• Lean Six Sigma Green belt.
• Quantitative and qualitative data synthesis to drive solutions.
• Proficient data wrangling and analysis (structured/unstructured data).
• Strong facilitation and presentation skills.
• Ability to meet deadlines amid competing priorities.
• Experience leading cross-functional teams.
• Collaborative problem solving in cross-functional settings.

Responsabilidades

• Lead and support process and performance improvement projects in Specialty Pharmacy.
• Conduct business process reviews to improve efficiency, quality, customer experience and financial performance.
• Drive improvements in colleague performance metrics (call quality and NPS).
• Collaborate with cross-functional teams to implement solutions.

Conocimientos

Data analysis

Presentation skills

Communication

Facilitation

Project management

Cross-functional teamwork

Educación

Bachelor's or Master's degree

Herramientas

Minitab

SQL

Python

R

Excel

Descripción del empleo

CVS Health is seeking a Specialty Process Improvement Manager to lead and support process and performance initiatives within the Specialty Pharmacy. You will drive efficiency, quality, and customer experience, and improve key metrics like call quality and net promoter score.

The role requires 5–8 years of leadership in operational improvement, Lean Six Sigma, data analysis, and strong collaboration across teams.