Process Improvement Specialist – Six Sigma Black Belt

CVS Health; United States; Hybrid; USD 60,000 - 146,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

CVS Health is seeking a Process Improvement Specialist to join the Pharmacy Services Finance Operations team. The role focuses on leading cross-functional improvement initiatives using Lean Six Sigma, DMAIC, and related tools.

You will map processes, collect data, analyze root causes, and drive corrective actions to deliver measurable benefits. Ideal candidates are curious, data-driven problem solvers who can develop charters with SMEs, manage projects, and communicate progress to leadership.

Qualifications

• 5+ years' experience in internal operations and/or customer-facing services.
• 3+ years' experience in problem solving, data collection, reporting and analysis.
• 2+ years' experience leading process improvement initiatives with measurable benefits.

Responsibilities

• Lead process improvement opportunities with deliverables: maps, baselines, root cause analysis, actions and control plans.
• Support assessments from framing through data collection, analysis and recommendations.
• Facilitate FOX topics with problem statements, narratives, root cause analysis and corrective actions.
• Utilize FOX, DMAIC, LEAN, 8D methodologies to drive results.
• Act as change agent from identification to delivery and validation of results.

Skills

Process improvement

Problem solving

Data analysis

Project management

Lean Six Sigma

Education

Bachelor's degree or equivalent

Tools

MS Office

MS Project

Visio

Minitab

SQL

BI Tools

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This position is classified as hybrid to be filled in either Scottsdale, AZ., Irving, TX., Hartford, CT., Northbrook, IL. OR Woonsocket, RI. Additional locations may be considered by management

There are no Visa sponsorships available for this role

CVS Health has an exciting opportunity to join our Pharmacy Services Finance Operations team as a Process Improvement Specialist. The Process Improvement group within PS Finance manages a variety of cross-functional strategic and operational initiatives.

The ideal candidate will be a colleague who is curious by nature, comfortable working with data and enjoys problem solving.

Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans.

Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis / interpretation and recommendations / report-out.

Run FOX topics with relevant deliverables: problem statement, story / narrative, root cause analysis (5 why’s), corrective actions (as applicable), supporting questions and facilitate the live call.

Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results.

Ability to act as an improvement / change agent, supporting efforts from identification through delivery and validation of results.

Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required.

Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools.

Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s).

Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates.

Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and elevate items (as required) to keep project(s) moving forward in a timely fashion.

Develop a working knowledge of FOX, Improvement and Assessment capabilities.

Interaction’s style: 50% manager / driver of results, 50% leading / influencing the thinking, actions, and development of others.

Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package).

Required Qualifications

• 5+ years' of experience in internal operations and / or customer facing services.
• 3+ years' of experience in problem solving and / or data collection, reporting, and analysis.
• 2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits.
• Lean Six Sigma Black Belt or higher certification.

Preferred Qualifications

• Experience in highly regulated industry and compliance environment.
• Experience with highly complex, inter-connected systems and business processes.
• Experience working in a matrix environment.
• Experience with Artificial Intelligence, Agentic AI, SQL, Business Intelligence and Business Automation Tools Advanced Statistics / Data Analysis experience.
• LEAN certification.
• PMP certification.

Education

Bachelors degree OR equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $60,300.00 - $145,860.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/15/2026

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.