Specialty Pharmacy Patient Care Supervisor

Walgreens; Pittsburgh (Allegheny County); On-site; USD 65,000 - 114,000; Full time

Job summary

Walgreens is seeking a Patient Care Center Leader to guide the development and delivery of customer service for members and clients. You will oversee the Patient Care contact center, monitor performance, and ensure accurate service related to prescriptions, clinical services, and billing inquiries.

This role emphasizes staff development, performance reviews, and SOP improvements. Strong leadership and communication are essential to deliver high-quality, confidential patient care in a fast-paced

Qualifications

• Associate's degree in nursing, health care, or related area or equivalent experience.
• 3 years' work experience in a Patient Care Advisor or health care contact center.
• Strong communication and leadership skills.
• Experience in supervising and developing staff.

Responsibilities

• Conduct performance reviews, quarterly check-ins, and 1:1s to guide staff growth and department goals.
• Coordinate department schedules to ensure appropriate workload and ratio balance.
• Oversee patient care center operations, resolve issues, and deliver high-quality service for prescriptions, billing inquiries, and patient concerns.
• Develop and refine standard operating procedures; document pharmacy processes and updates.
• Identify and implement solutions to remove barriers and improve performance.
• Monitor workflow health and follow up on action plans; apply lessons to future work.
• Analyze data to understand anomalies and suggest process or system enhancements.
• Support remediation of issues, document findings, and share results.
• Perform other duties as needed.

Skills

Nurse/Healthcare background

Leadership

Communication

Conflict resolution

Education

Associate's degree in nursing/healthcare

Bachelor's degree in nursing/healthcare (preferred)

Tools

Microsoft Office

Job description

Walgreens is seeking a Patient Care Center Leader to guide the development and delivery of customer service for members and clients. You will oversee the Patient Care contact center, monitor performance, and ensure accurate service related to prescriptions, clinical services, and billing inquiries.

This role emphasizes staff development, performance reviews, and SOP improvements. Strong leadership and communication are essential to deliver high-quality, confidential patient care in a fast-paced