Specialty Pharmacy Operations Technician

RXinsider LTD.; Brunswick (TN); On-site; USD 38,000 - 47,000; Full time

Job summary

Value Specialty Pharmacy/Restore RX near Memphis, TN, seeks a detail-oriented Operations Technician to help ensure prescriptions are processed safely, accurately, and on time. You’ll work with a pharmacist and team to support patients nationwide.

Responsibilities include processing prescriptions, resolving coverage issues with insurers, organizing shipments, managing inventory, and answering patient questions with clarity and compassion. The role emphasizes compliance and patient care.

Qualifications

• Completion of a Pharmacy Technician Program with Board Certification.
• 1–3 years of experience as a Pharmacy Technician (specialty or retail preferred).
• Familiarity with NDC codes, insurance formularies, and pharmacy laws/regulations.
• Strong attention to detail, organizational skills, customer service and phone skills, deadline-driven.

Responsibilities

• Process prescriptions: verify patient/insurance, label, fill, and obtain pharmacist approval.
• Coordinate with insurers and patients to resolve coverage issues and prior authorizations.
• Prepare and organize shipments, ensuring accuracy and timely delivery.
• Manage pharmaceutical inventory to meet patient demand.
• Assist with refill scheduling, counseling policies, and patient questions.
• Track shipments and manage calls/emails to keep operations smooth.
• Ensure compliance with pharmacy laws, regulations, and company policies.

Skills

Attention to detail

Organizational skills

Customer service

Phone skills

Deadline-driven

Pharmacy terminology

Education

Pharmacy Technician Program

Board Certification

Job description

Are you passionate about helping patients get the medications they need while working in a fast-paced, collaborative environment? At Value Specialty Pharmacy/Restore RX, we’re dedicated to improving the lives of patients across the country—and we’re looking for a detail-oriented Operations Technician to join our growing team just outside of Memphis, TN.

This is more than just a job—it’s an opportunity to make a difference every day.

What You’ll Do

As an Operations Technician, you’ll play a vital role in ensuring patients receive their prescriptions safely, accurately, and on time. Your day-to-day will include:

• Processing prescriptions—gathering and verifying patient and insurance details, labeling, filling, and securing pharmacist approval.
• Partnering with insurance companies and patients to resolve coverage issues, process prior authorizations, and support seamless care.
• Preparing and organizing shipments to patients, ensuring accuracy, stability, and timely delivery.
• Managing pharmaceutical inventory—anticipating needs and ordering medications to keep up with patient demand.
• Supporting patients with refill scheduling, medication counseling policies, and answering questions with compassion and clarity.
• Tracking shipments, managing calls and emails, and keeping everything running smoothly behind the scenes.
• Ensuring compliance with all pharmacy laws, regulations, and company policies.

Why You’ll Love Working With Us

• Make an Impact: Every prescription you process directly supports patients in managing their health.
• Team Support: Work alongside an experienced pharmacist and a dedicated team who value collaboration.
• Growth & Learning: Contribute to team meetings, assist with training, and expand your skills in specialty pharmacy operations.
• Stable & Rewarding Environment: Enjoy a consistent schedule in a professional setting with no travel required.

What We’re Looking For

• Education/Certification: Completion of a Pharmacy Technician Program with Board Certification.
• Experience: 1–3 years of experience as a Pharmacy Technician (specialty or retail pharmacy preferred).
• Knowledge: Familiarity with NDC codes, insurance formularies, and pharmacy laws/regulations.
• Skills: Strong attention to detail, organizational skills, expert customer service and phone skills, and ability to thrive in a deadline-driven environment.

Physical & Other Requirements

• Ability to sit, stand, walk, and operate computer systems for extended periods.
• Occasionally lift up to 30 lbs.
• Must pass federal background check, child abuse clearance, and drug screen.

Join Us

If you’re ready to put your pharmacy skills to work in a meaningful role that directly impacts patients’ health, we’d love to hear from you.