Pharmacy Liaison

Shieldshealthsolutions; Springfield (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Salary with bonus

M-F onsite schedule

PTO 4 weeks + 10 holidays

401k with company match

Health/Dental/Vision benefits (day one

Job summary

Shields Health Solutions in Massachusetts is seeking a Pharmacy Technician to be the single point of contact for specialty pharmacy patients, handling refills, drug delivery coordination, and insurance support. You will work with clinical staff to resolve issues, monitor adherence, and ensure timely communication across care teams.

The role requires 2–5 years experience, licensure, and strong MS Office skills.

Qualifications

• Registered pharmacy technician with state licensing.
• 2-5 years experience required; 5-8 years preferred.
• High School Diploma or GED required.
• Strong interpersonal and communication skills; proficient in Excel and Word; quick learner of other software.

Responsibilities

• As the single point of contact for a specialty pharmacy patient, assess needs and provide refill support.
• Coordinate drug delivery and address insurance/copay challenges; monitor adherence.
• Collaborate with clinical pharmacist, prescriber, and clinic staff to resolve issues quickly.
• Maintain accurate data and communicate effectively across care teams.

Skills

Interpersonal communication

Independent work

Verbal communication

Written communication

Microsoft Excel

Microsoft Word

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Are you kind, collaborative and caring? You're in good company.

At Shields, we hire passionate team players that put people first. Join a diverse and inclusive workplace that supports and welcomes new ideas, collaboration, and candid conversations.

We are experiencing explosive growth and are looking for intellectually curious and driven team members to join us.

As the single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly.

Shields offers a generous employment package, including:

• Salary, plus bonus
• M-F schedule; onsite in an outpatient clinic setting
• 4 weeks of PTO, plus 10 Holidays
• 401k with company match
• Health, Dental and Vision Benefits eligible on the first day of employment

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required
• Years of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy Technician
• Education: High School Diploma or GED required
• Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Massachusetts residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $50,000.00 and $65,000.00 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].