Specialty Infusion Acct Coord (Non-Exempt)

mercy; United States; On-site; USD 50,000 - 75,000; Full time

Job summary

Mercy is seeking a Specialty Account Coordinator to manage patient accounts, verify insurance and benefits, and handle denials and collections. The role requires knowledge of assistance programs such as drug copay cards and enrollment in those programs, along with billing for applicable funds and a strong understanding of claims procedures.

Ideal candidates will have at least 3 years of related experience and some college coursework in Business, Finance, or Accounting.

Qualifications

• Interpersonal, organizational, and analytical skills required.
• Ability to work in stressful situations, meet deadlines, and maintain accuracy.
• Ability to communicate effectively with written and oral directions to colleagues.

Responsibilities

• Coordinate patient accounts including insurance/benefit verification, denials management, and collections.
• Identify and enroll patients in assistance programs (e.g., drug copay cards) and bill programs for funds.
• Monitor services rendered and understanding of claims procedures and insurance company regulations.
• Communicate with physicians, staff, patients, and insurance companies to ensure smooth operations.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Communication skills

Problem solving

Education

Some college hours in Business/Finance/Accounting

Job description

Find your calling at Mercy!

TheSpecialty Account Coordinatoris responsible multiple facets of patient account coordinationincluding insurance/benefit verification, denials management, and collections. The Specialty Account Coordinator is also responsible for knowing what assistance programs, such as drug copay cards, that patients may qualify for, assisting patients in enrolling in those programs, monitoring services rendered, and billing the assistance programs for the applicable funds. This position requires a thorough understanding of claims programs for the applicable funds. This position requires a thorough understanding of claims procedures and insurance company regulations, as well as oncology coding and billing. It requires monitoring of insurance company regulations for changes in pre-certification, documentation, or claims submission requirements. It also requires accuracy, attention to detail and the ability to communicate well with physicians, staff, patients, and insurance companies. The Specialty Account Coordinator also serves as a resource for other staff and patients, and always performs duties in a manner consistent with Mercy Service Standards. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Education: Some college hours in Business, Finance and/or Accounting related courses preferred.

Licensure:

Experience: A minimum of 3 years related experience required.

Certification/Registration:

Other skills & knowledge:

(skills, knowledge, abilities)

Interperonal, organizational, and analytical skills required. Must posess ability to work in stressful situatons, meet deadlines, and perform daily responsibilities with consistent accuracy. Ability to use logic, good judgment ad be able to reapidly identify and initaiate corrective actions when problems arise. Must be able to communicate effectively providing good written and oral direction to co-workers. Must be able to deal effectively with VBO management and co-workers in demanding situations.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.