Specialty Clinic Lead

Golden-Valley-Memorial-Healthcare-1; Clinton (MO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Medical, dental and vision coverage

Retirement benefits

Tuition assistance

Career growth opportunities

Professional development support

Employee recognition programs

Job summary

Golden Valley Memorial Healthcare in Clinton, Missouri, seeks a Specialty Services Supervisor to lead the daily operations of our specialty clinics and coordinate staff, space, and workflows to deliver high‑quality patient care. You will supervise clinical and non‑clinical teams, partner with providers, and drive improvements in access and experience.

The role requires healthcare operations expertise, nursing leadership, and prior supervisory experience, with Missouri licensure and a clinical

Qualifications

• Graduate of an accredited nursing program required if providing clinical supervision and direct patient care responsibilities.
• Current Missouri nursing licensure or other applicable clinical credential required based on position assignment.
• Bachelor's degree in Nursing, Healthcare Administration, Business, or a related field preferred.
• Previous supervisory, leadership, or clinic management experience preferred.
• Experience in ambulatory care, physician practices, specialty clinics, outpatient services, or healthcare operations preferred.
• Knowledge of healthcare regulations, quality improvement principles, patient experience initiatives, and clinic operations preferred.

Responsibilities

• Oversee day-to-day operations of specialty clinic services.
• Coordinate staffing, space utilization, patient flow, and processes.
• Provide supervision and support to staff, onboarding, training, scheduling, coaching.
• Collaborate with physicians and specialty clinic partners to ensure quality patient care.
• Monitor workflows, registration, scheduling, patient throughput; identify improvements.
• Participate in infection prevention and safety initiatives.
• Assist with patient complaints investigations and quality improvement projects.

Skills

Healthcare operations

Nursing leadership

Staff coaching

Communication

Clinic management

Education

Graduate of accredited nursing program

Missouri nursing license

Bachelor's degree preferred

Job description

Pay Range$20.25 - $28.34Schedule InformationScheduled Weekly Hours:40Work Shift:M-F, 8a-5pFind Your Golden Opportunity at Golden Valley Memorial HealthcareAt Golden Valley Memorial Healthcare, our Specialty Clinics connect patients with expert care close to home. We are seeking a collaborative and service-focused Specialty Services Supervisor to support the daily operations of our specialty clinics while leading staff, coordinating clinic activities, and helping create an exceptional experience for patients, providers, and visiting specialty services partners.This leadership role combines operational oversight, staff supervision, patient care coordination, and direct support of clinical services to ensure efficient clinic operations and outstanding patient outcomes.What You'll DoAs the Specialty Services Supervisor, you will oversee the day-to-day operations of specialty clinic services under the direction of departmental leadership. You will coordinate staffing, clinic space utilization, patient flow, and operational processes to ensure efficient and effective delivery of care.You will provide direct supervision and support to clinical and non-clinical staff, including onboarding, training, competency validation, scheduling, coaching, and ongoing development. This role serves as a key resource for staff while promoting teamwork, accountability, and a positive work environment.You will collaborate with physicians, advanced practice providers, specialty clinic partners, and internal departments to support quality patient care and efficient clinic operations. This includes maintaining strong relationships with multiple provider organizations and ensuring compliance with service agreements and organizational expectations.You will monitor clinic workflows, registration processes, scheduling practices, and patient throughput to identify opportunities for improvement and enhance the patient experience. The Specialty Services Supervisor serves as an initial point of contact for provider requests, operational concerns, and patient issues while escalating appropriate matters to the department director.You will assist with investigations related to patient complaints and grievances, support performance improvement initiatives, and help implement process changes that improve quality, safety, and operational effectiveness.This position participates in infection prevention activities, safety initiatives, regulatory compliance efforts, and departmental quality improvement projects. You will uphold organizational standards and promote behaviors that reflect Golden Valley Memorial Healthcare's commitment to excellence.The Specialty Services Supervisor may perform direct patient care activities as needed and will coordinate care activities among specialty clinics and ancillary departments to support seamless patient care delivery.What You'll BringYou have experience in healthcare operations, clinic management, nursing leadership, ambulatory care, or a related healthcare setting.You possess strong leadership skills and have experience providing direction, coaching, training, and support to clinical and non-clinical team members.You demonstrate effective communication and relationship-building skills when working with providers, staff, patients, and external healthcare partners.You have a strong understanding of patient scheduling, registration, clinic workflows, and healthcare operations.You can effectively manage competing priorities while maintaining exceptional customer service and attention to detail.You are committed to quality improvement, patient safety, staff development, and creating a positive patient experience.What Success Looks LikeYou foster a supportive and collaborative environment that promotes employee engagement and patient satisfaction.You ensure specialty clinic operations run efficiently while maintaining high standards of quality, service, and safety.You actively identify opportunities to improve workflows, patient access, scheduling processes, and operational performance.You build strong partnerships with providers, specialty service organizations, and internal departments to support exceptional patient care.You effectively address concerns, support staff development, and contribute to the achievement of departmental and organizational goals.You serve as a reliable leader and resource for specialty clinic operations while supporting the growth and success of specialty services at GVMH.Why Join UsGolden Valley Memorial Healthcare is committed to providing high-quality healthcare services that improve the well-being of the communities we serve. As a Specialty Services Supervisor, you will play a vital role in supporting specialty care access, enhancing operational performance, and ensuring an exceptional experience for patients, providers, and staff. Join a team dedicated to excellence, innovation, and compassionate care.Physical RequirementsAbility to frequently stand, walk, bend, reach, and move throughout clinic environments.Ability to provide direct patient care activities as required by clinic operations.Ability to lift, transfer, push, pull, or move equipment and supplies consistent with clinic and patient care responsibilities.Ability to respond effectively to changing patient, provider, and operational demands throughout the workday.Ability to work in a healthcare environment with potential exposure to infectious diseases and other occupational hazards while following established safety protocols.Education, Certifications, LicensureGraduate of an accredited nursing program required if providing clinical supervision and direct patient care responsibilities.Current Missouri nursing licensure or other applicable clinical credential required based on position assignment.Bachelor's degree in Nursing, Healthcare Administration, Business, or a related field preferred.Previous supervisory, leadership, or clinic management experience preferred.Experience in ambulatory care, physician practices, specialty clinics, outpatient services, or healthcare operations preferred.Knowledge of healthcare regulations, quality improvement principles, patient experience initiatives, and clinic operations preferred.The Golden Valley Memorial Healthcare DifferenceBenefits That Support YouAt Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals.Competitive pay and opportunities for additional incentivesGenerous paid time off and a focus on work-life balanceMedical, dental and vision coverageRetirement benefits with employer contributionsTuition assistance to help you continue your educationCareer growth, leadership development and advancement opportunitiesSupport for professional development and continuing educationEmployee recognition programs and a culture that values your contributions.Your Career. Your Golden Opportunity.Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you'll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.Thank You for Your Interest in Joining Our TeamQuestions about this opportunity or the application process? Contact our Recruitment Team at [e-mail].